Customer Service Concierge SNF

Deerparkhc; North Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

Deer Park is seeking a Customer Service Concierge to warmly welcome new residents and their families, guiding them through admission and introductions to caregivers. You’ll work closely with Admissions to ensure rooms are ready and staff are informed of each resident’s needs.

You’ll check in daily with new residents during the initial weeks and visit long‑term residents every two weeks to gauge satisfaction. You’ll advocate for dignity and safety in every interaction.

Qualifications

• 1–2 years of customer service experience (hospitality, retail, or healthcare all count).
• Warm, patient, and naturally welcoming demeanor.
• Enjoy solving problems and calmly handling tough conversations.
• Stay organized and keep your cool when things get busy.
• High school diploma or GED and basic computer skills.
• Able to lift up to 50 lbs and stay active during the day.

Responsibilities

• Welcome new residents and families and guide them through admission.
• Coordinate with Admissions so rooms are ready and staff know each resident’s needs.
• Introduce residents to caregivers and departments.
• Check in daily with new residents during the first weeks.
• Visit long-term residents every two weeks to hear how things are going.
• Follow up after admission and discharge to ensure happiness and safety.

Skills

Customer service experience

Friendly demeanor

Organization

Basic computer skills

Education

High school diploma or GED

Job description

Love helping people? This is your job.
Walking into a nursing home for the first time can be scary for a new resident and their family. As our Customer Service Concierge, you’re the friendly face who changes that. You’ll welcome them, show them around, introduce them to the people who will care for them, and check in to make sure everything is right.

This isn’t a desk job where you push paper. You’ll get to know residents and families, solve problems, and see the difference you make every day. Brighton Healthcare wants to be the leader in customer service in the nursing home industry, and at Deer Park, this role is at the heart of it.

What your day looks like

• Welcoming new residents and families and walking them through admission
• Working with Admissions so rooms are ready and staff know what each new resident needs
• Introducing residents to their caregivers and our departments
• Checking in daily with new residents during their first few weeks
• Visiting long-term residents every two weeks to hear how things are going
• Following up after admission and after discharge to make sure everyone is happy and safe
• Being a true advocate, making sure every resident is treated with dignity and respect

You’ll be great at this if you…

• Have 1–2 years of customer service experience (hospitality, retail, or healthcare all count)
• Are warm, patient, and naturally welcoming
• Like solving problems and can calmly handle tough conversations
• Stay organized and keep your cool when things get busy
• Have a high school diploma or GED and basic computer skills
• Can lift up to 50 lbs and be on the move during the day
• Can be flexible with occasional extra hours, weekends, or holidays

Why you’ll love working at Deer Park

• Weekday daytime schedule, no overnights
• Paid training and orientation
• Growth opportunities across Brighton Healthcare’s buildings in NC and GA
• A supportive leadership team that knows your name
• A role where your kindness is the job, not an extra