Customer Service Conceirge - NorthPark Center

Neiman Marcus Group, Inc.; Dallas (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team as a Customer Service Concierge at a leading luxury retailer. In this engaging role, you will be the face of the brand, welcoming clients and ensuring they receive exceptional service throughout their shopping experience. Your responsibilities will include assisting with returns, managing customer inquiries, and promoting exclusive in-store events. This is an exciting opportunity to work in a vibrant retail environment where you can showcase your customer service skills and contribute to a culture of belonging. If you're passionate about luxury retail and enjoy creating memorable experiences for clients, this role is perfect for you.

Benefits

Disability Benefits

Paid Parental Leave

Paid Time Off

401K Retirement Savings Plan

30% Associate Discount

Professional Development Opportunities

Qualifications

• Minimum 1 year of experience in customer service or hospitality.
• Ability to effectively promote products and services.

Responsibilities

• Deliver service excellence and assist clients with their needs.
• Manage escalated customer issues and promote in-store events.

Skills

Customer Service

Hospitality

Retail Technology

Education

High School Diploma or Equivalent

Tools

Mobile Technologies

Job description

Four luxury retailers — Neiman Marcus, Bergdorf Goodman, Last Call and Horchow — make up the Neiman Marcus Group. For over a century, we have continually transformed and elevated the luxury shopping experience, offering the finest in fashion, shoes, handbags, jewelry, beauty and decorative items for the home.

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please reach out to us.

Customer Service Concierge - NorthPark Center

Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.

Your Role

As a Service Concierge, you are an integral part of the selling environment with a primary focus on delivering service excellence. You will welcome clients, discover the purpose for their visit, and guide clients through their journey. You will also perform limited administrative and transactional duties to support your client experience. You will work in your assigned store and you will report to a Sales Manager.

What You'll Do

• Assist with returns, curbside pickup, buy online / pick up in store, change requests, cash pickup and other duties
• Swiftly manage escalated customer issues; partner with in-store leadership when required.
• Regular appointment partnership with Client Advisors - ensuring client engagement and providing forethought to customer expectations
• Promote all in-store activations, animation, events, InCircle benefits, and services, including alterations, the restaurant, spa treatments, valet, appropriate for client based on acquired information and client cues.

What You Bring

• Minimum 1 year of experience
• Experience in customer service or hospitality industries with proven ability to effectively promote products and services
• Familiar with and able to use retail and mobile technologies
• Associates must be able to work a flexible schedule, which will include evenings, weekends, and holidays

We offer an inclusive and comprehensive range of benefits to our valued associates, including:

• Disability Benefits
  
• Paid Parental Leave, Paid Family Leave, and Adoption Support
  
• Paid Time Off
  
• Retirement Savings Plan (401K) and Life Insurance
  
• Financial Solutions
  
• NMG Associates Core Discount of 30%
  
• Personal and Professional Development Opportunities

For more information, please click “Our Benefits” section on our career site or reference the link here: https://www.neimanmarcusgroup.com/benefits

About Neiman Marcus Group

As one of the largest multi-brand luxury retailers in the U.S., with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology. Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling. Our NMG|Way culture, powered by our people, combines individual talents into a collective strength to make life extraordinary. Our brands include Neiman Marcus and Bergdorf Goodman.
Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at [e-mail].

Additional Information

• Overtime Status: Non-exempt
• Posting Date: Jan 23, 2025
• Application Deadline: Applications are accepted on an ongoing basis