Customer Service Conceirge, Part Time - NorthPark Center

Neiman Marcus Group, Inc.; Dallas (TX); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading luxury retailer is seeking a part-time Customer Service Concierge to enhance client experiences at their NorthPark Center location in Dallas, Texas. This role focuses on service excellence, assisting clients with their needs, and promoting various benefits and services within the store. Ideal candidates will have experience in customer service or hospitality and be adaptable to a flexible work schedule.

Benefits

Disability Benefits

Paid Parental Leave

Paid Time Off

Retirement Savings Plan (401K)

Employee Discounts

Professional Development Opportunities

Qualifications

• Minimum 1 year of experience in customer service or hospitality.
• Ability to effectively promote products and services.

Responsibilities

• Assist with returns, curbside pickup, and other duties.
• Manage escalated customer issues with in-store leadership.
• Promote in-store activations and services.

Skills

Customer Service

Hospitality

Tools

Retail Technologies

Mobile Technologies

Job description

Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, through remote selling and 5 Neiman Marcus Last Call locations.

A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 58th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience.

Neiman Marcus and Bergdorf Goodman are proud to be part of Saks Global’s distinguished portfolio of world-class luxury retailers and real estate assets.

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

We are committed to providing reasonable accommodations during our Talent Attraction process. If you have a disability and need assistance or an accommodation, please reach out to us.

Customer Service Conceirge, Part Time - NorthPark Center

Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.

Your Role

As a Service Concierge, you are an integral part of the selling environment with a primary focus on delivering service excellence. You will welcome clients, discover the purpose for their visit, and guide clients through their journey. You will also perform limited administrative and transactional duties, to support your client experience. You will work in your assigned store and you will report to a Sales Manager.

What You'll Do

• Assist with returns, curbside pickup, buy online / pick up in store, change requests, cash pickup and other duties
• Swiftly manages escalated customer issues; partner with in-store leadership when required.
• Regular appointment partnership with Client Advisors - ensuring client engagement and providing forethought to customer expectations
• Promote all in-store activations, animation, events, InCircle benefits, and services, including alterations, the restaurant, spa treatments, valet, appropriate for client based on acquired information and client cues.

What You Bring

• Minimum 1 year of experience
• Experience in customer service or hospitality industries with proven ability to effectively promote products and services
• Familiar with and able to use retail and mobile technologies
• Associates must be able to work a flexible schedule, which will include evenings, weekends, and holidays

We offer an inclusive and comprehensive range of benefits to our valued associates, including:

• Disability Benefits
  
• Paid Parental Leave, Paid Family Leave, and Adoption Support
  
• Paid Time Off
  
• Retirement Savings Plan (401K) and Life Insurance
  
• Financial Solutions
  
• NMG Associates Core Discount of 30%
  
• Personal and Professional Development Opportunities

For more information, please click “Our Benefits” section on our career site or reference the link here: https://www.neimanmarcusgroup.com/benefits

About Neiman Marcus Group

As one of the largest multi-brand luxury retailers in the U.S.,with 3,000+ of the world's most desirable brand partners, we're delivering exceptional products and intelligent services enabled by our investments in data and technology.Through the expertise of our associates, we deliver and scale a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling.Our NMG|Way culture, powered by our people, combinesindividual talents into a collective strength to makelife extraordinary.Our brands include Neiman Marcus and Bergdorf Goodman.
Our legacy of innovation and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. As a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity, our people are at the heart of our progress, and we take great care to protect and empower them.
We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us at [e-mail].

Additional Information

• Overtime Status: Non-exempt
• Application Deadline: Applications are accepted on an ongoing basis

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Los Angeles and San Francisco Applicants: Neiman Marcus will consider for employment qualified applicants with criminal history as required by applicable law.

We do not accept unsolicited resumes from staffing firms, recruitment agencies, or any other third parties. Any resumes or candidate profiles submitted to Neiman Marcus or its affiliates without prior approval from Neiman Marcus Talent Acquisition will be considered unsolicited, and Neiman Marcus will not be obligated to pay any referral fees.

We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please reach out to us at [e-mail].

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