Customer Service Conceirge - 20hr - NorthPark Center

Neiman Marcus Group; Dallas (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Service Concierge to enhance client experiences at their luxury retail location. In this role, you will be the welcoming face for clients, guiding them through their journey and ensuring service excellence. With a focus on customer satisfaction, you will assist with various services, manage customer inquiries, and promote exclusive in-store events. This position offers a dynamic work environment where your contributions will directly impact the luxury shopping experience. Join a team that values innovation and belonging while enjoying a range of inclusive benefits.

Benefits

Medical, Dental, Vision Benefits

Disability Benefits

Paid Parental Leave

Paid Time Off

401K Retirement Savings Plan

30% Discount for NMG Associates

Personal and Professional Development Opportunities

Qualifications

• Minimum 1 year of experience in customer service or hospitality industries.
• Proven ability to promote products and services effectively.

Responsibilities

• Assist with returns, curbside pickup, and other customer service duties.
• Manage escalated customer issues promptly and coordinate with leadership.

Skills

Customer Service

Hospitality

Retail Technologies

Flexibility

Job description

Customer Service Concierge - 20hr - NorthPark Center

Join to apply for the Customer Service Concierge - 20hr - NorthPark Center role at Neiman Marcus

Customer Service Concierge - 20hr - NorthPark Center

4 days ago Be among the first 25 applicants

Join to apply for the Customer Service Concierge - 20hr - NorthPark Center role at Neiman Marcus

Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.

Your Role

As a Service Concierge, you are an integral part of the selling environment with a primary focus on delivering service excellence. You will welcome clients, discover the purpose for their visit, and guide clients through their journey. You will also perform limited administrative and transactional duties to support your client experience. You will work in your assigned store and report to a Sales Manager.

What You'll Do

• Assist with returns, curbside pickup, buy online / pick up in store, change requests, cash pickup, and other duties.
• Manage escalated customer issues promptly; partner with in-store leadership when required.
• Coordinate with Client Advisors to ensure client engagement and meet customer expectations.
• Promote in-store activations, events, benefits, and services, including alterations, restaurant, spa treatments, valet, based on client cues.

What You Bring

• Minimum 1 year of experience in customer service or hospitality industries.
• Proven ability to promote products and services effectively.
• Familiarity with retail and mobile technologies.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Inclusive Benefits

We offer an inclusive and comprehensive range of benefits, including:

• Medical, Dental, Vision Benefits
• Disability Benefits
• Paid Parental Leave, Family Leave, and Adoption Support
• Paid Time Off
• Retirement Savings Plan (401K) and Life Insurance
• Financial Solutions
• 30% Discount for NMG Associates
• Personal and Professional Development Opportunities

For more information, visit our “Our Benefits” section on our career site or the link: https://www.neimanmarcusgroup.com/benefits

About Neiman Marcus Group

As one of the largest multi-brand luxury retailers in the U.S., with over 3,000 brand partners, we deliver exceptional products and services through data and technology. Our associates provide personalized luxury experiences across in-store, eCommerce, and remote channels. Our culture emphasizes innovation and belonging, fostering diversity and empowerment. We are committed to equal employment opportunities and providing accommodations during our recruitment process.

Additional Information

• Overtime Status: Non-exempt
• Posting Date: May 6, 2025
• Application Deadline: Ongoing

Our brands include Neiman Marcus and Bergdorf Goodman.