Customer Service/Collections- Office Employee Class III

North Memorial Medical Center; Robbinsdale (MN); Hybrid; USD 35,000 - 42,000; Full time

Benefits offered by this job

Health & Welfare Benefit Packages

401k Retirement Match or Pension Plan

Generous Paid Time Off (PTO)

Adoption Reimbursement

Child Care Discount Program with New H

Education/Tuition Reimbursement

24/7 Fitness Center Access

Job summary

North Memorial Health is seeking a Customer Service/Collections - Office Employee Class III to coordinate billing steps, monitor balances, and assist customers in resolving accounts. The role supports payer submissions and collaborates with departments to ensure accurate and timely payments.

This hybrid remote position in Robbinsdale offers day shifts, non-exempt status, and benefits including health insurance, retirement match, PTO, tuition assistance, and other programs.

Qualifications

• High school graduate or equivalent required.
• Two years credit and collections experience in health care.
• Minimum one year of multi-payer medical billing experience.
• Minimum one year cash posting (posting) experience.
• Coding certificate (NMTS) preferred for coding positions.

Responsibilities

• Submit accurate and timely bills to third-party and private payers.
• Monitor and follow up on all outstanding balances.
• Post customer and third-party payments to accounts receivable.
• Review remittance and advise customers on account resolutions.
• Collaborate with staff and departments to maintain strong working relationships.

Skills

Billing software proficiency

Payer requirements knowledge

Education

High school diploma or GED

Job description

Customer Service/Collections- Office Employee Class III

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

Coordinates the production steps necessary to submit accurate and timely bills to third party and private payers, monitors and follows up on all outstanding account balances, collects accounts in a timely manner while adhering to the NMHC Credit Policy, posts customer and third party payments to the accounts receivable, reviews remittance, advises and provides customer service to customers/customer groups in the resolution of customer accounts. Partners with the appropriate staff and departments to ensure optimal working relationships. Variation of duties may result based on the assigned area(s).

Requirements

Education

• High school graduate or equivalent (i.e., GED) required.

Experience

Experience based on area:

• Coding certificate preferred (NMTS) for Coding positions only.
• Two years credit and collections experience required in a health care environment.
• Minimum one year multiple payer medical billing experience required in a health care environment.
• Minimum one year cash application (posting) experience required (will accept two years billing experience)

Knowledge, Skills and Abilities

• Knowledgeable of and skill in using computer billing software.
• Knowledgeable of industry standards and payer requirements.

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: 113 Service Workers

Hourspertwoweekpayperiod: 80

Shift: Days 8 hours

Call Requirement: None

Remote or On-site:Hybrid Remote

FLSA Status: Non-Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range:113 Service Workers 22 ($25.63 - $30.21), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

Employment Sponsorship:Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position

North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. North Memorial Health provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact our HR Service Center: [e-mail]. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact our HR Service Center: [e-mail].

INSPECTION OF AAP

North Memorial Health is a Federal government contractor or subcontractor.
As a part of our obligations under law, we must develop a written Affineutive Action Program for Individuals with Disabilities and Protected Veterans, as specified by law (AAP).
This AAP is available for inspection by applicants and employees in the Human Resources Office during normal business hours.
Link to Policy

North Memorial Health

Be challenged. Be empowered. Be accountable. Join an empowering, supportive, and responsive environment that delivers unmatched customer service - not only for the community we serve but our own team members, too.