Financial Advocate

North Memorial Medical Center; Maple Grove, Northern (MN, KY); Hybrid; USD 29,000 - 40,000; Full time

Job summary

North Memorial Health in Maple Grove is seeking a Financial Advocate to perform thorough financial screening of customers and educate them on insurance benefits, coverage levels and billing processes. This role also serves as Maple Grove Hospital's primary contact for patient education on payment options, including co-payments and payment plans prior to discharge.

Ideal candidates have 2+ years of healthcare-related experience, strong communication skills, and solid PC skills.

Qualifications

• High school diploma or equivalent.
• 2+ years' experience in customer registration, customer accounting, or healthcare related position.
• Ability to handle stressful situations with composure and maintain quality customer service.
• Solid PC skills including MS applications and Internet usage.
• Strong written and verbal communication skills in English.

Responsibilities

• The Financial Advocate screens customers' insurance benefits, levels of coverage, and billing processes.
• Provides customer education on insurance benefits, coverage levels, and billing and collection processes.
• Secures payment arrangements including co-payment/coinsurance prior to discharge and major outpatient services.
• Identifies potential payment sources including Financial Assistance programs and assists with applications.

Skills

Customer registration

Strong communication

MS Office

EMR experience

Conflict resolution

English proficiency

Education

High school diploma or equivalent

Tools

EMR software

Microsoft Office

Job description

At North Memorial Health, you’re part of an inclusive health team that is rooted in our values: Advocate Courageously, Rally Together, Respect Uniqueness and Create Impact. Empathy and care are at the heart of North’s culture which is designed to actively support each team member’s wellbeing and growth. Our strength lies in our diversity, and we embrace the unique contributions and experiences of each person. Together, we empower patients to achieve their best health.

Our health system encompasses two hospital locations in Robbinsdale and Maple Grove as well as a network of 23 clinics which includes 13 primary clinics, 6 specialty clinics, 4 urgent care/urgency centers and emergency care offerings covering five counties. Our Robbinsdale Hospital, established in 1954, is a 385-bed facility recognized as the top Level 1 Trauma center for 25 years, as well as serving as a Level II pediatric trauma center. Our Maple Grove Hospital was established in 2009, is a 134-bed facility recognized as a top hospital in the state for Women and Children Care, with a Level III NICU, and is the largest Family Birth Center in the state (~5,000 deliveries per year and over 60,000 babies delivered). Both have been named to the 2022 Fortune/Merative 100 Top Hospitals® list, 2023 Women’s Choice Award Best Hospitals list.

Benefits the North Way!

As North Memorial Health is a non-profit organization you are eligible for the Public Student Loan Forgiveness program. Most part-time and all full-time positions are eligible for benefits.

• Health & Welfare Benefit Packages
• 401k Retirement Match or Pension Plan, based on workgroup eligibility
• Generous Paid Time Off (PTO) Plans
• Adoption Reimbursement up to $3000 per child
• Child Care Discount Program with New Horizon 10% off weekly childcare tuition
• Education/Tuition Reimbursement
• 24/7 Fitness Center Access for all benefit eligible team members

Commitment to Diversity, Equity & Inclusion

At North Memorial Health we recognize that the strength of our team lies in our diversity and make every effort to embrace the unique contributions and experiences of each person on our team. We strive to ensure that everyone feels like they are a valuable part of our community, with initiatives that reinforce our belief in diversity, equity, and inclusivity, to promote a workforce that enables authenticity, as we want to be our best when providing effective services to our patients. We acknowledge and celebrate the unique traditions, backgrounds, languages, beliefs, and customs of our community, and want everyone to feel welcome. Through our DE&I initiatives we hope to dispel myths, assumptions, and acts of implicit bias.

About this position

The Financial Advocate's primary function is to perform a thorough financial screening of customers. The Financial Advocate is also Maple Grove Hospital's primary contact for customer education in areas of insurance
benefits, levels of coverage, and billing and collection processes. Responsibilities include ensuring that
all accounts have been cleared for billing, obtaining insurance authorization for services, securing
payment arrangements (including collection of co-payment/coinsurance) prior to customer discharge and for
major outpatient services, identification of other potential payment sources (including Financial
Assistance program, initiating/completing the Medical Assistance application process), and providing
cost estimates. Actively and consistently demonstrates the mission, vision, values and guiding principles of Maple Grove Hospital.

Requirements

Education

• High school diploma or equivalent.

Experience

• 2+ years' experience in customer registration, customer accounting, or healthcare related position.
• Ability to handle stressful situations and maintain composure in presence of customers, families, guests, and team members.
• Solid PC skills to include MS applications, Internet, EMR, etc.
• Strong communication skills with demonstrated ability to express ideas and information (both in written and oral form), clearly and concisely in a manner appropriate to the audience.
• Demonstrated ability to deal with conflict in a positive manner. Has an awareness of, responds to, and considers the needs, feelings and capabilities of others.
• Ability to be accountable for quality customer service and respond appropriately to a variety of personalities and situations.
• Ability to maintain quality, safety, and infection control standards.
• Must be able to read, write and speak effectively in English.

The North Memorial Health System is dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t perfectly align with every qualification listed, we encourage you to apply anyway. You may still be the right candidate for this or other roles.

Work Group: Maple Grove Non Contract

Hourspertwoweekpayperiod: 40

Shift: Day/Evening 8 hours

Call Requirement: None

Remote or On-site:On-site

FLSA Status: Non-Exempt

Benefit Eligibility: Health insurance benefits are available for this position. North Memorial Health offers multiple health plans based on work group eligibility.

Salary Range:P04 ($20.82 - $29.15), based on experience

Shift Differential: Compensation may include shift differential pay depending on the position and shift worked.

Employment Sponsorship:Applicants must be currently authorized to work in the United States on a full-time basis. Work visa sponsorship is not available for this position

North Memorial Health is an equal employment and affirmative action employer. North Memorial Health does not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity, creed, status with respect to public assistance, or other protected class status. North Memorial Health provides reasonable accommodation to disabled applicants and employees and takes affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to protected class status. If you believe that you have been treated in a way that does not conform to these statements, please contact our HR Service Center: [e-mail]. If you need a reasonable accommodation, due to a disability, or to assist with the application process, please contact our HR Service Center: [e-mail].

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North Memorial Health

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