Customer Service & Collections Agent — Commission Eligible

CBE Companies; Clarksville (TN); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

3 weeks paid training

Base pay plus commissions

In-office environment

Job summary

CBE Companies in Clarksville, TN is seeking a Customer Service/Collections Agent for a full-time in-office role. The position offers a flexible weekday schedule with one required night until 7pm and base pay plus commissions.

You will complete a 3-week paid training program and have opportunities for internal advancement. This is a fast-paced, deadline-driven position focused on resolving accounts ethically and professionally.

Qualifications

• At least 18 years of age.
• High School Diploma or GED.
• 9+ months of work history (customer service experience preferred).
• Computer and typing skills required.
• Excellent attendance.
• Self-starter with great attention to detail.
• Customer service mindset.
• Strong communication, persuasion, and negotiation skills.
• Ability to handle multiple tasks simultaneously.
• Strong work ethic.
• A competitive spirit, an unrelenting drive to be the best.
• Ability to learn new information and integrate processes.
• Achieve schedule adherence and compliance expectations.
• Meet productivity and call quality standards as set by the company.
• Problem solving skills & ability to recommend solutions.

Responsibilities

• As a Collection Associate you will be responsible for assisting consumers to resolve their accounts in a manner that is ethical, legal, professional, timely, and transparent.
• Maintain professionalism and clear communication while guiding customers through resolution processes.
• Meet or exceed productivity and call quality standards and comply with company policies.

Skills

Customer service

Communication skills

Negotiation

Attention to detail

Typing speed

Problem solving

Education

High School Diploma or GED

Job description

CBE Companies in Clarksville, TN is seeking a Customer Service/Collections Agent for a full-time in-office role. The position offers a flexible weekday schedule with one required night until 7pm and base pay plus commissions.

You will complete a 3-week paid training program and have opportunities for internal advancement. This is a fast-paced, deadline-driven position focused on resolving accounts ethically and professionally.