Customer Service Collections

University of Toledo Physicians, LLC; Toledo (OH); On-site; USD 22,000 - 32,000; Full time

Job summary

University of Toledo Physicians in Toledo, OH is seeking a Customer Service Collections representative to manage patient accounts, coordinate with insurers, and answer questions about UTP accounts.

Ideal candidates have at least two years in collections or medical billing, strong typing and computer skills, and excellent interpersonal communication. The position is located onsite at UT Medical Center, with competitive pay and benefits.

Qualifications

• High school diploma or equivalent required.
• Two years of collection, medical billing and customer service experience preferred.
• Typing and computer skills with accuracy.
• Strong interpersonal and problem-solving abilities.

Responsibilities

• Uphold UT Physicians' standard of quality customer service.
• Handle and resolve patient inquiries via phone, in writing or in person. Follows up with departments as warranted.
• Respond to customer inquiries with a professional positive attitude.
• Monitor and follow up with patients, insurance companies and third-party payers.
• Troubleshooting billing problems and issues.
• File insurance claims and coordinate with the appropriate department.
• Set up monthly payment arrangements and process Financial Hardship Applications as needed.
• Edit bad debt write-offs or collection adjustments as needed.
• Document on the account procedures taken to resolve inquiries.
• Work from AR and contact patients to resolve outstanding balances.
• Prioritize and work in a high-volume environment.
• Adhere to workflow design and meet job performance standards.
• Assist other staff members as needed.

Skills

Interpersonal skills

Typing

Communication

Multitasking

Customer service

Education

High school diploma or equivalent

Tools

Billing software

Job description

Customer Service Collections

University of Toledo Physicians Toledo, Ohio, United States

About this position

University of Toledo Physicians' mission is to improve the human condition through excellence in patient care and medical discovery. Representing more than 200 physicians, UT Physicians are leaders in clinical care, research and education of the future physicians, providing care in a wide range of medical specialties from the most complex diagnoses and treatments to primary care for the entire family. The primary site of inpatient care services is at the University of Toledo Medical Center, but many of our physicians’ practice at hospitals and medical offices throughout the region.

University of Toledo Physicians offers competitive pay and benefits including: 403B, Pension, health and tuition waiver at UT.

POSITION SUMMARY

Responsible for collection of patient accounts, insurance companies and third-party payers. Assisting patients with questions regarding their UTP accounts.

ESSENTIAL JOB FUNCTIONS AND ACCOUNTABILITIES

• Uphold and maintain UTP's standard of quality customer service.
• Handles and resolves patient telephone, personal or written inquiries and documents each via account notes and/or patient file. Follows up with departments or other parties as warranted.
• Respond to customer inquiries with a professional positive attitude.
• Monitors and follows up with patients, insurance companies and/or third-party payers as required.
• Troubleshooting billing problems/issues.
• Files insurance claims and/or requests same to be done by the appropriate department when applicable.
• Set up monthly payment arrangements, process Financial Hardship Applications when needed.
• Edits bad debt write-offs or collection agency adjustments as needed.
• Documents on the account procedures taken to resolve patient inquiries.
• Working from AR, contact patients by telephone to resolve patient outstanding balances.
• Prioritize and work in large volume area.
• Adheres to the workflow design established for department and meets all job performance standards.
• Assists other staff members as needed or assigned.
• Must be able to multi task, speak clearly and professionally over the telephone, navigate through different software applications.
• Performs other duties as assigned.

REQUIRED QUALIFICATIONS

• Education : High school diploma or equivalent.

PREFERRED QUALIFICATIONS

• Skills :
• Experience filing insurance claims.
• Typing/keyboarding and computer skills.
• Demonstrate interpersonal skills to work with physicians, patients and staff at all levels, must have the ability to relate to people in a manner to win confidence and establish rapport.
• Excellent interpersonal skills and problem-solving abilities necessary.
• Solid written and verbal communication skills.
• Years of Experience :
• Two years of collection, medical billing and customer service experience.

WORKING CONDITIONS

Primarily inside well-lighted, well-ventilated areas.

The above list of duties is intended to describe the general nature and level of work performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of duties performed by the people so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity or gender expression, age, disability, military or veteran status, height, weight, familial or marital status, or genetics.

Equal Opportunity Employer/Drug-Free Workplace