COLLECTOR - BUSINESS OFFICE

Universal Health Services; Torrance (CA); On-site; USD 45,000 - 75,000; Full time

Job summary

Del Amo Hospital Inc. is seeking a Patient Accounts Representative- Collector to manage electronic and manual billings, follow up with payers and patients on outstanding balances, and prepare daily cash receipts.

The role requires experience with insurance billings and hospital collections, and strong communication skills for seeking timely resolutions. Responsibilities include implementing collection measures, timely follow‑ups within 120 days after discharge, and processing refunds with proper

Qualifications

• Education: High School Graduate or Equivalent required.
• Experience: Experience with insurance billings; two years of insurance collections in a hospital setting required.

Responsibilities

• Submittal of electronic and manual billings, account statements, and follow-up with third‑party payers and patients for outstanding balances.
• Prepare daily cash receipts and maintain insurance logs.
• Submit insurance billings to primary and secondary payers and transmit billings to third‑party payers as requested (manually or electronically).
• Assist in contacting third‑party payers at a 30‑day interval after billing to ensure bills have been received and are being processed.
• Implement collection measures for uncollected accounts and follow up to resolve within 120 days after discharge.
• Process patient refunds accurately and document refund adjustments.

Skills

Telephone skills

Insurance terms

Medical terminology

Hospital services knowledge

Independent judgment

Stress management

Reading/comprehension

Written/verbal communication

Collaboration

Adaptability

California driver’s license

Education

High School Graduate or Equivalent

Job description

Responsibilities

PATIENT ACCOUNT REPRESENTATIVE- COLLECTOR

The Patient Accounts Representative- Collector is responsible for submittal of electronic and manual billings, account statements, and for follow-up with third‑party payers and patients for outstanding balances. The position also prepares daily cash receipts and maintains insurance logs. Insurance billings are submitted to primary and secondary payers and all billings are transmitted to third‑party payers either manually or electronically as requested. Assistance is provided in contacting third‑party payers at a 30‑day interval after billing to ensure bills have been received and are being processed.

Primary Criteria / Responsibilities

1. Ensures the effective implementation of collection measures for uncollected accounts.
2. Provides required follow‑up on all patient accounts to ensure all accounts are resolved within 120 days after discharge.
3. Processes patient refunds accurately and documents refund adjustments.

Qualifications

Job Requirements

• Education: High School Graduate or Equivalent required.
• Experience: Experience with insurance billings; two years of insurance collections in a hospital setting required.

Knowledge / Skills

• Effective telephone techniques and listening skills required.
• Working knowledge of insurance terms, reimbursement procedures, medical terminology and hospital services, rates and policies relating to collection activities required.
• Must be able to perform assignments with minimal supervision.
• Must be able to perform concentrated and/or complex mental activity with frequent involvement in complex and/or highly technical situations.
• Must be able to work successfully under highly stressful conditions.
• Must be able to make sound, independent judgments based on scientific and/or ethical principles.
• Must be able to comprehend and perform oral and written instructions and procedures.
• Must be able to collaborate with other multidisciplinary team members in an appropriate fashion.
• Must be capable of adapting to varying workloads and work assignments on a constant basis.
• Must have effective comprehensive reading skills, strong communication skills, written and verbal.
• Must possess a valid California Driver’s License to drive hospital vehicles or on hospital business.

Minimum Requirements of the Position

• Must be able to demonstrate special training, knowledge and skills specific to job competency within three (3) months of hire date.
• Must complete all required mandatory in‑services annually.
• Must be tested for tuberculosis with a PPD skin test or chest x‑ray upon hire; PPD skin test required annually or chest x‑ray tri‑annually thereafter.
• Must adhere to facility and department policies and procedures and comply with the Corporate Compliance Program and Standards of Conduct.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.