Customer Service/Collection Agent - HVC 11.02.2026 CF

The CBE Group, Inc.; Cedar Falls (IA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

3 weeks paid training

Base pay + commissions

In-office environment

Flexible schedules

Job summary

The CBE Group, Inc. in Cedar Falls, IA is hiring a Customer Service/Collections Agent for an in-office, 40-hour week. Shifts include 4 days of 7am-4pm or 8am-5pm and 11am-8pm for a flexible schedule.

Base pay of $14.00–$15.00 per hour plus commissions; 3 weeks of paid training offered. The role emphasizes ethical account resolution and strong customer communication. We value self-starters with attention to detail and a customer-service mindset.

Qualifications

• 18+ years of age.
• HS diploma or GED or equivalent.
• 9+ months of work history; customer service preferred.
• Computer and typing skills required.

Responsibilities

• Assist consumers to resolve accounts ethically, legally and professionally.
• Meet productivity and call quality standards set by the company.
• Learn processes and adapt to schedule adherence and compliance expectations.

Skills

Customer service

Communication

Persuasion

Negotiation

Attention to detail

Education

High School Diploma or GED

Job description

Job Description

NOW HIRING!! STOP IN- WALK IN- CALL IN- DON'T LET THIS OPPORTUNITY PASS YOU BY. Now is the time to take THE NEXT STEP and come to CBE for a career. You could start as a Customer Service/Collections Agent as soon as Monday, November 2nd, 2026. FLEXIBLE SCHEDULES AVAILABLE: Full-time Full-time (40hr): 4 days of either 7AM-4PM or 8AM-5PM. 1 day of 11AM-8PM In-Office Environment, Competitive Pay, Benefits AND you can earn Commission! CBE provides 3 weeks paid training and supports you every step of the way! Strong Belief in Promote from Within (Your New Career is up to you)

Purpose of the Position

As a Collection Associate you will be responsible for assisting consumers to resolve their accounts in a manner that is ethical, legal, professional, timely, and transparent.

Requirements

• At least 18 years of age
• High School Diploma or GED
• 9+ months of work history (customer service experience preferred)
• Computer and typing skills required
• Excellent attendance
• Self-starter with great attention to detail
• Customer service mindset
• Strong communication, persuasion, and negotiation skills
• Ability to handle multiple tasks simultaneously
• Strong work ethic
• A competitive spirit, an unrelenting drive to be the best
• Ability to learn new information and integrate processes
• Achieve schedule adherence and compliance expectations
• Meet productivity and call quality standards as set by the company
• Problem solving skills & ability to recommend solutions

Additional Information

Training: CBE provides 3 weeks of paid training, no call center experience necessary!

Day shift available for full-time work

Compensation: $14.00 - $15.00 + per hour plus commissions. This position pays a base wage + commission. Commissions can pay anywhere from $300.00 to $600.00 per month, if you meet your individual and department goals.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status or other protected statuses in accordance with applicable federal, state and local laws.

Background checks and drug testing required.

CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.

CF#1 CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.

Founded in 1933, CBE Companies has a long history of successful debt recovery for the nation’s largest private-sector and government contracts.

With industry-leading recoveries and customer satisfaction scores exceeding 99%, CBE’s purpose and mission is to connect people to solutions.