Customer Service/Collection Agent - HVC 11.02.2026 CF

CBE Companies; Cedar Falls (IA); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Paid training

Commission potential

In-office environment

4 days 40 hours schedule

Day shift

Job summary

CBE Companies in Cedar Falls, IA is hiring a Customer Service/Collections Agent. This in-office role requires strong customer service skills and a detail-oriented mindset. You will work in a fast-paced environment to resolve accounts with professionalism.

The full-time position offers 40 hours with a diverse schedule (4 days 7AM–4PM or 8AM–5PM, plus one 11AM–8PM day). Base pay is $14.00–$15.00 per hour with commissions and 3 weeks of paid training.

Qualifications

• Must be at least 18 years old.
• High School Diploma or GED required (or equivalent).
• 9+ months of work history; customer service preferred.
• Strong communication, persuasion, and negotiation skills.
• Ability to handle multiple tasks with accuracy.
• Excellent attendance and reliability.

Responsibilities

• Assist consumers to resolve accounts in an ethical, legal, and timely manner.
• Maintain professional, compliant communication with customers.
• Achieve schedule adherence and meet productivity standards.
• Learn processes and apply them to resolve accounts effectively.

Skills

Customer service

Communication

Negotiation

Multitasking

Attention to detail

Self-motivation

Education

High School Diploma or GED

Tools

Typing

Computer

Job description

Job Description

Now is the time to takeTHE NEXT STEPand come toCBEfor a career.

You could start as aCustomer Service/Collections Agentas soon as Monday, November 2nd, 2026.

FLEXIBLE SCHEDULES AVAILABLE: Full-time

Full-time (40hr): 4 days of either 7AM-4PM or 8AM-5PM. 1 day of 11AM-8PM

In-Office Environment, Competitive Pay, Benefits AND you can earn Commission!

CBE provides 3 weeks paid training and supports you every step of the way!

Strong Belief in Promote from Within (Your New Career is up to you)

Purpose of the Position:

As a Collection Associate you will be responsible for assisting consumers to resolve their accounts in a manner that is ethical, legal, professional, timely, and transparent. To succeed, you should enjoy a fast-paced, dynamic, customer service and deadline-oriented environment.

• At least 18 years of age
• High School Diploma or GED
• 9+ months of work history (customer service experience preferred)
• Computer and typing skills required
• Excellent attendance
• Self-starter with great attention to detail
• Customer service mindset
• Strong communication, persuasion, and negotiation skills
• Ability to handle multiple tasks simultaneously
• Strong work ethic
• A competitive spirit, an unrelenting drive to be the best
• Ability to learn new information and integrate processes
• Achieve schedule adherence and compliance expectations
• Meet productivity and call quality standards as set by the company
• Problem solving skills & ability to recommend solutions

Additional Information:

• Training: CBE provides 3 weeks of paid training, no call center experience necessary!
• Day shift available for full-time work
• Compensation: $14.00 - $15.00 + per hour plus commissions.
• This position pays a base wage + commission. Commissions can pay anywhere from $300.00 to $600.00 per month, if you meet your individual and department goals.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status or other protected statuses in accordance with applicable federal, state and local laws. Background checks and drug testing required.

CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.