Customer Service Coach & Team Trainer

Lever, Inc.; Scottsdale (AZ); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401K retirement plan

Paid vacation

Career advancement opportunities

Job summary

Lessen, LLC is looking for a Customer Service Coach to enhance team performance and client satisfaction. This role includes training new staff, managing customer inquiries, and coaching team members to develop their skills.

The ideal candidate will have 2-4 years of experience in a customer service environment, possess a high school diploma, and be proficient in Microsoft Suite. Lessen values a positive workplace culture, offering competitive pay and benefits.

Qualifications

• 2-4 years of experience in customer service call center environment required.
• Ability to develop and maintain positive client relations.
• Experience in training and coaching team members.

Responsibilities

• Provide support and guidance to the CSR team.
• Coach entry level team members and improve their performance.
• Manage real-time inquiries and customer service processes.
• Ensure confidentiality and accuracy of data.

Skills

Customer service expertise

Coaching

Microsoft Suite proficiency

Communication

Problem-solving

Education

High school diploma

Undergraduate degree or internship

Job description

Lessen, LLC is looking for a Customer Service Coach to enhance team performance and client satisfaction. This role includes training new staff, managing customer inquiries, and coaching team members to develop their skills.

The ideal candidate will have 2-4 years of experience in a customer service environment, possess a high school diploma, and be proficient in Microsoft Suite. Lessen values a positive workplace culture, offering competitive pay and benefits.