Customer Service Manager

JobFairGiant.com; Detroit (MI); On-site; USD 60,000 - 85,000; Full time

Job summary

JobFairGiant.com in Detroit, Michigan is seeking a dedicated leader to guide a team of product experts who deliver a delightful, frictionless customer experience.

You will provide coaching to help staff meet performance goals and advance their careers, set clear benchmarks, and ensure consistent support during escalations.

This role focuses on building a high-performing service culture, boosting customer satisfaction, and applying strong communication and collaboration across departments.

Qualifications

• 3+ years' of customer service experience.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).

Responsibilities

• Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
• Establish performance benchmarks and hold team to those goals
• Resolve customer conflicts and handle escalation procedures

Skills

Team leadership

Customer service experience

Communication skills

Tools

Microsoft Office Suite

Job description

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.

Responsibilities

• Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
• Establish performance benchmarks and hold team to those goals
• Resolve customer conflicts and handle escalation procedures

Qualifications

• 3+ years' of customer service
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)