Customer Service Clerk

California Sierra Express; Reno (NV); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Paid Vacation and Sick Days

Paid Training

Health Insurance

401K

Job summary

California Sierra Express is seeking a part-time Customer Service Clerk at our Reno corporate office to support the Customer Service Manager and Operations in handling freight and delivery inquiries. You will communicate accurate information to customers via email and phone, and work with branch offices to relay client needs promptly.

The role emphasizes strong communication, organizational skills, and experience in a logistics environment.

Qualifications

• High School diploma or GED preferred.
• Efficient in using computers and MS Office.
• One year of business billing experience strongly preferred.
• Strong communication skills both verbally and in writing.

Responsibilities

• Answer freight and delivery inquiries via email or telephone in a courteous and tactful manner.
• Obtain and communicate accurate freight and delivery information, directions, and instructions using a computer.
• Collaborate with branch offices to relay client needs and delivery information to team members.
• Help resolve customer concerns or forward complaints to appropriate individuals in a timely manner.

Skills

Communication skills

Organizational skills

Customer service

Attention to detail

Education

High School diploma or GED equivalent

Tools

MS Office

Job description

Job Details

Job Location: COR - Reno, NV 89502

Position Type: Full Time

Education Level: None

Salary Range: $18.00 - $20.00

HourlyTravel Percentage: None

Job Summary

Position Type: Part-Time

Pay Range: $18.00-20.00

Hours: 8:00 AM - 5:00 PM, Mon-Fri

Location: Reno Corporate Office near the Airport

The Customer Service Clerk supports the Customer Service Manager and Operations department in the performance of daily activities which includes answering freight and delivery inquiries via email or by telephone in a courteous and tactful manner.

Customer Service Clerks obtain and communicate accurate freight and delivery information, directions, instructions using a computer. They also works closely with our branch offices to communicate client needs, concerns and delivery information to team members in a timely manner.

Customer Service Clerks also help resolve customer concerns or forward customer complaints to the appropriate individuals in a timely manner.

California Sierra Express has been serving the air freight logistics industry for over 35 years. We operate five freight terminals in CA and one in Reno, NV. We’re an overnight carrier serving international and domestic freight forwarders as a final mile Pick-Up and Delivery agent for shipments that travel around the globe.

You’ll be joining a local team of over 30 people all committed to providing the best service possible to our customers who trust Cal Sierra to move their shipments on-time throughout the greater Reno Area.

Benefits

• Paid Vacation and Sick Days
• Paid Training
• Health Insurance
• 401K

Qualifications

• High School diploma or GED equivalent preferred.
• Efficient in the use of using computers.
• Efficient in the use of computer software programs such as MS office.
• One-year of business billing experience strongly preferred
• Strong organizational skills.
• Experience in the transportation or logistics industry preferred.
• Strong communication skills both verbally and in writing