Customer Service Clerk

Balls Foods; Overland Park (KS); On-site; USD 34,000 - 40,000; Full time

Job summary

Balls Foods seeks a reliable Customer Service / Cash Office Clerk to support front-end operations and cash office tasks with precision. You will help ensure accurate store transactions and guest satisfaction in a fast-paced, team-oriented environment.

Ideal candidates are highly organized and detail-oriented, with a commitment to accuracy, security, and excellent guest service. This role supports the Hen House store as part of Balls Food Stores' local team.

Qualifications

• High school diploma or GED or equivalent work experience.
• Ability to work a flexible schedule including evenings, weekends, and holidays.
• Retail or grocery experience preferred.

Responsibilities

• Provide friendly, professional service to guests and resolve questions or concerns.
• Count drawers, prepare deposits, verify cash balances and maintain accurate records.
• Follow cash handling procedures to ensure accuracy and security.
• Operate cash registers to process transactions including cash, cards, and digital payments.
• Scan items, verify pricing and ensure accurate totals while keeping checkout speeds efficient.
• Provide change, issue receipts, and handle returns per company policy.
• Assist with front-end operations such as register support and bagging.
• Maintain organization and security of cash, safe, and cash office areas.
• Report discrepancies, shortages, or overages promptly.
• Communicate with leadership about cash flow and operational needs.

Skills

Customer service

Cash handling

Detail orientation

Teamwork

Education

High school diploma or GED

Tools

POS system

Job description

We are looking for a reliable, detail-oriented, and service-driven Customer Service / Cash Office Clerk who enjoys helping others and ensuring accuracy in daily operations. In this role, you'll support front-end operations by delivering excellent guest service, handling cash office responsibilities with precision, and helping ensure smooth, efficient store transactions.

At Hen House, we're more than a grocery store-we're a team committed to delivering exceptional guest experiences through quality products, strong teamwork, and consistent execution. As part of the Balls Food Stores family, we offer the stability of a locally owned company with deep community roots.

If you are highly organized, trustworthy, and enjoy working in a fast-paced, team-focused environment where accuracy matters, this is a great opportunity to make an impact.

Key Responsibilities & Duties:

• Support exceptional guest hospitality by providing friendly, professional service and resolving guest questions or concerns efficiently
• Handle cash office functions including counting drawers, preparing deposits, verifying cash balances, and maintaining accurate records
• Ensure all cash handling procedures are followed to support accuracy, security, and compliance
• Operate cash registers to accurately process transactions, including cash, credit, and digital payments
• Scan items, verify pricing, and ensure accurate totals while maintaining efficient checkout speeds
• Provide change, issue receipts, and handle returns or exchanges in accordance with company policies
• Assist with front-end operations including register support, bagging, and maintaining organized checkout areas
• Maintain organization and security of cash, safe, and cash office areas
• Report discrepancies, shortages, or overages in a timely manner
• Communicate clearly with leadership and teammates regarding cash flow, issues, and operational needs
• Maintain a clean, organized, and safe work environment
• Follow company policies, loss prevention practices, and safety standards at all times
• Collaborate with teammates across departments to support store operations and guest satisfaction
• Remain productive during slower periods by assisting with front-end or administrative tasks

Minimum Qualifications:

• Required: High school diploma, GED, or equivalent work experience
• Required: Ability to work a flexible schedule, including evenings, weekends, and holidays
• Preferred: Experience in grocery or retail environments