Customer Service Clerk

Balls Food Stores; Overland Park (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

Balls Food Stores' Hen House location in Overland Park, KS seeks a reliable Customer Service / Cash Office Clerk who delivers friendly guest service, handles cash office tasks with precision, and supports smooth store transactions.

The role emphasizes accuracy, organization, and teamwork in a fast-paced retail setting, with opportunities to contribute to loss prevention, deposits, and front-end support in a locally owned company with deep community roots.

Qualifications

• High school diploma or equivalent required.
• Flexible schedule including evenings, weekends, and holidays.
• Retail or grocery experience preferred.

Responsibilities

• Provide friendly, professional guest service and resolve questions efficiently.
• Count drawers, prepare deposits, verify cash balances, and maintain records.
• Process cash, credit, and digital payments at the register.
• Scan items, verify pricing, and ensure accurate totals.
• Handle returns or exchanges per company policies.
• Maintain organized checkout areas and assist with front-end tasks.
• Keep cash office areas secure and report discrepancies promptly.
• Communicate with leadership about cash flow and operational needs.
• Ensure a clean, safe workspace and follow loss prevention practices.

Skills

Customer service

Attention to detail

Cash handling

Teamwork

Communication

Flexible schedule

Education

High school diploma or equivalent

Job description

We are looking for a reliable, detail-oriented, and service-driven Customer Service / Cash Office Clerk who enjoys helping others and ensuring accuracy in daily operations. In this role, you'll support front-end operations by delivering excellent guest service, handling cash office responsibilities with precision, and helping ensure smooth, efficient store transactions.

At Hen House, we're more than a grocery store-we're a team committed to delivering exceptional guest experiences through quality products, strong teamwork, and consistent execution. As part of the Balls Food Stores family, we offer the stability of a locally owned company with deep community roots.

If you are highly organized, trustworthy, and enjoy working in a fast-paced, team-focused environment where accuracy matters, this is a great opportunity to make an impact.

Key Responsibilities & Duties:

• Support exceptional guest hospitality by providing friendly, professional service and resolving guest questions or concerns efficiently
• Handle cash office functions including counting drawers, preparing deposits, verifying cash balances, and maintaining accurate records
• Ensure all cash handling procedures are followed to support accuracy, security, and compliance
• Operate cash registers to accurately process transactions, including cash, credit, and digital payments
• Scan items, verify pricing, and ensure accurate totals while maintaining efficient checkout speeds
• Provide change, issue receipts, and handle returns or exchanges in accordance with company policies
• Assist with front-end operations including register support, bagging, and maintaining organized checkout areas
• Maintain organization and security of cash, safe, and cash office areas
• Report discrepancies, shortages, or overages in a timely manner
• Communicate clearly with leadership and teammates regarding cash flow, issues, and operational needs
• Maintain a clean, organized, and safe work environment
• Follow company policies, loss prevention practices, and safety standards at all times
• Collaborate with teammates across departments to support store operations and guest satisfaction
• Remain productive during slower periods by assisting with front-end or administrative tasks

Minimum Qualifications:

• Required: High school diploma, GED, or equivalent work experience
• Required: Ability to work a flexible schedule, including evenings, weekends, and holidays
• Preferred: Experience in grocery or retail environments