Customer Service Clerk

Balls Foods; Prairie Village (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Balls Foods is seeking a reliable Customer Service / Cash Office Clerk to support front-end operations and cash handling with precision. You will help ensure accurate transactions, assist guests, and maintain organized checkout areas in a fast-paced store environment.

The role emphasizes teamwork, attention to detail, and adherence to company policies while delivering excellent guest experiences in a locally rooted grocery setting.

Qualifications

• High school diploma or GED or equivalent work experience.
• Flexible schedule including evenings, weekends, and holidays.
• Experience in grocery or retail environments preferred.

Responsibilities

• Provide friendly, professional guest service and resolve questions quickly.
• Handle cash office tasks: count drawers, deposits, and balance records.
• Follow cash handling procedures for accuracy and security.
• Operate registers and process cash, card, and digital payments.
• Scan items, verify pricing, and maintain efficient checkout speeds.
• Assist with front-end operations and keep checkout areas organized.
• Maintain secure cash areas and report discrepancies promptly.
• Communicate clearly with leadership about cash flow and needs.

Skills

Customer service

Cash handling

Attention to detail

Teamwork

Education

High school diploma or GED

Job description

We are looking for a reliable, detail-oriented, and service-driven Customer Service / Cash Office Clerk who enjoys helping others and ensuring accuracy in daily operations. In this role, you'll support front-end operations by delivering excellent guest service, handling cash office responsibilities with precision, and helping ensure smooth, efficient store transactions.

At Hen House, we're more than a grocery store-we're a team committed to delivering exceptional guest experiences through quality products, strong teamwork, and consistent execution. As part of the Balls Food Stores family, we offer the stability of a locally owned company with deep community roots.

If you are highly organized, trustworthy, and enjoy working in a fast-paced, team-focused environment where accuracy matters, this is a great opportunity to make an impact.

Key Responsibilities & Duties:

• Support exceptional guest hospitality by providing friendly, professional service and resolving guest questions or concerns efficiently
• Handle cash office functions including counting drawers, preparing deposits, verifying cash balances, and maintaining accurate records
• Ensure all cash handling procedures are followed to support accuracy, security, and compliance
• Operate cash registers to accurately process transactions, including cash, credit, and digital payments
• Scan items, verify pricing, and ensure accurate totals while maintaining efficient checkout speeds
• Provide change, issue receipts, and handle returns or exchanges in accordance with company policies
• Assist with front-end operations including register support, bagging, and maintaining organized checkout areas
• Maintain organization and security of cash, safe, and cash office areas
• Report discrepancies, shortages, or overages in a timely manner
• Communicate clearly with leadership and teammates regarding cash flow, issues, and operational needs
• Maintain a clean, organized, and safe work environment
• Follow company policies, loss prevention practices, and safety standards at all times
• Collaborate with teammates across departments to support store operations and guest satisfaction
• Remain productive during slower periods by assisting with front-end or administrative tasks

Minimum Qualifications:

• Required: High school diploma, GED, or equivalent work experience
• Required: Ability to work a flexible schedule, including evenings, weekends, and holidays
• Preferred: Experience in grocery or retail environments