Customer Service Clerks

ballsfoods; Prairie Village (KS); On-site; USD 28,000 - 36,000; Full time

Job summary

Hen House in Prairie Village is seeking a reliable Customer Service / Cash Office Clerk who thrives on accuracy and helping guests. You will support front-end operations, handle cash office tasks, and contribute to smooth, efficient store transactions.

If you are organized, trustworthy, and enjoy a fast-paced team environment where accuracy matters, this is a great opportunity to make an impact. Prior retail experience is helpful and training is provided.

Qualifications

• High school diploma or GED or equivalent work experience.
• Flexible schedule including evenings, weekends, and holidays.
• Experience in grocery or retail environments preferred.

Responsibilities

• Provide friendly, professional service and resolve guest questions efficiently.
• Handle cash office tasks: count drawers, prepare deposits, verify cash balances.
• Maintain accurate records and follow cash handling procedures.
• Operate cash registers to process transactions (cash, card, and digital payments).
• Scan items, verify pricing, and maintain fast, accurate checkout times.
• Provide change, issue receipts, and handle returns or exchanges per policy.
• Support front-end operations including register support and bagging.
• Maintain security and organization of cash, safe, and cash office areas.
• Report discrepancies, shortages, or overages promptly.
• Communicate with leadership and teammates about cash flow and needs.
• Keep a clean, organized, and safe work environment.
• Follow company policies, loss prevention practices, and safety standards.
• Collaborate with teammates across departments to support store operations.
• Remain productive during slower periods by assisting with tasks.

Skills

Customer service

Attention to detail

Teamwork

Communication

Education

High school diploma or GED

Tools

Cash register system

Job description

We are looking for a reliable, detail-oriented, and service-driven Customer Service / Cash Office Clerk who enjoys helping others and ensuring accuracy in daily operations. In this role, you'll support front-end operations by delivering excellent guest service, handling cash office responsibilities with precision, and helping ensure smooth, efficient store transactions.

At Hen House, we're more than a grocery store-we're a team committed to delivering exceptional guest experiences through quality products, strong teamwork, and consistent execution. As part of the Balls Food Stores family, we offer the stability of a locally owned company with deep community roots.

If you are highly organized, trustworthy, and enjoy working in a fast-paced, team-focused environment where accuracy matters, this is a great opportunity to make an impact.

Key Responsibilities & Duties:

• Support exceptional guest hospitality by providing friendly, professional service and resolving guest questions or concerns efficiently
• Handle cash office functions including counting drawers, preparing deposits, verifying cash balances, and maintaining accurate records
• Ensure all cash handling procedures are followed to support accuracy, security, and compliance
• Operate cash registers to accurately process transactions, including cash, credit, and digital payments
• Scan items, verify pricing, and ensure accurate totals while maintaining efficient checkout speeds
• Provide change, issue receipts, and handle returns or exchanges in accordance with company policies
• Assist with front-end operations including register support, bagging, and maintaining organized checkout areas
• Maintain organization and security of cash, safe, and cash office areas
• Report discrepancies, shortages, or overages in a timely manner
• Communicate clearly with leadership and teammates regarding cash flow, issues, and operational needs
• Maintain a clean, organized, and safe work environment
• Follow company policies, loss prevention practices, and safety standards at all times
• Collaborate with teammates across departments to support store operations and guest satisfaction
• Remain productive during slower periods by assisting with front-end or administrative tasks

Minimum Qualifications:

• Required: High school diploma, GED, or equivalent work experience
• Required: Ability to work a flexible schedule, including evenings, weekends, and holidays
• Preferred: Experience in grocery or retail environments