Customer Service Clerk

ATHENA Consulting; Chesapeake (VA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account (HSA)

401(k) with generous match

Life Insurance for employees

Additional Voluntary Life and AD&D for

Short- and Long-Term Disability

Employee Assistance Program (EAP)

Job summary

ATHENA Consulting is seeking a Customer Service Clerk for an on-site role in Chesapeake, VA. The position pays $17.62 per hour and involves front-desk duties, account support, and clerical tasks within the Commissioner of Revenue office.

The incumbent will handle inquiries, data entry, billing adjustments, and records maintenance, requiring strong attention to detail and proficiency in Microsoft Office. This is a full-time, in-office role across multiple locations.

Qualifications

• High school diploma or GED required.
• At least one year of bookkeeping, accounting, or related clerical experience required.
• Proficiency in 10-key, computer operations, typing, Microsoft Word, and Excel required.

Responsibilities

• Research and resolve complex clerical and taxpayer issues.
• Enter and update taxpayer data in multiple applications.
• Provide customer service in person, by phone, and by email.
• Review documents for billing adjustments.
• Prepare reports and maintain records.
• Use Word and Excel for correspondence and data entry.
• Assist at any of four office locations.
• Perform other related duties as assigned.

Skills

Data entry

Customer service

Microsoft Word

Microsoft Excel

10-key

Clerical skills

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

10-key

Job description

ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients’ Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees’ Lives Better by identifying and cultivating their talents and matching these talents with our customers’ needs. ATHENA places a high value on customer service, accountability, and getting the job done.

Employees assigned to this position are subject to Union membership, fees, and dues in accordance with the collective bargaining agreement, and employment with ATHENA may be conditioned upon participation in the client’s Union.

POSITION SUMMARY

We are currently recruiting for a Customer Service Clerk position. This full-time, on-site position is located in Chesapeake, Virginia and pays $17.62 per hour.

The Account Technician provides a combination of account support, clerical and administrative work, data entry, and front-desk customer service within the Commissioner of Revenue office. The position assists taxpayers with account inquiries and billing adjustments, researches and processes account information, reviews supporting documentation, handles phone and in-person customer interactions, and completes related paperwork and recordkeeping. The role requires strong attention to detail, accuracy, computer skills, and the ability to manage both customer-facing responsibilities and technical clerical tasks in a fast-paced office environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Research and evaluate complex clerical and technical taxpayer issues to determine appropriate account resolution.
• Accurately and efficiently enter, update, and edit taxpayer and account data in multiple applications.
• Provide exceptional customer service to taxpayers in person, by phone, and by email.
• Assist taxpayers with account inquiries, billing questions, and related concerns.
• Review and analyze documentation such as bills of sale, out-of-state registrations, and government paystubs to determine appropriate billing adjustments.
• Process and maintain account-related paperwork, forms, records, and documentation.
• Access multiple information sources to research account information and accurately respond to taxpayer inquiries.
• Prepare and maintain various reports, records, correspondence, and other documentation.
• Distribute incoming mail and correspondence to appropriate personnel.
• Utilize Microsoft Word and Excel for correspondence, reporting, data entry, and recordkeeping.
• Perform front-desk and general office functions as needed.
• Provide assistance at any of four designated office locations as needed.
• Perform other related duties as assigned.

REQUIRED SKILLS / ABILITIES

• Strong data entry, clerical, and organizational skills with excellent attention to detail.
• Excellent customer service and communication skills.
• Ability to professionally assist customers both in person and by telephone.
• Ability to interpret and apply Virginia State Code, City Ordinances, and departmental procedures.
• Proficient in Microsoft Office Suite, particularly Word and Excel.
• Ability to perform basic mathematical calculations including addition, subtraction, multiplication, division, and percentages.
• Effective time management and problem-solving skills.
• Ability to research account information and resolve customer questions accurately.
• Ability to manage paperwork, data entry, customer interactions, and other clerical responsibilities simultaneously.
• Ability to remain professional and calm under pressure.

EDUCATION AND EXPERIENCE

• High school diploma or GED required.
• At least one year of bookkeeping, accounting, or related clerical experience required.
• Proficiency in 10-key, computer operations, typing, Microsoft Word, and Excel required.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Standard hours of work are Monday through Friday, 8:00 a.m. – 4:30 p.m. (40 hours per week).
• May require occasional standing, bending, or lifting light office materials.

SUCCESSFUL ATHENA EMPLOYEES WILL DISPLAY THE FOLLOWING CHARACTERISTICS

• You strive to be the best in your field currently and in the future.
• You like to make your employer look good.
• You find solutions where others only see problems.
• You are proactive, you make and meet commitments, and you perform your duties exceedingly well.
• You are aware of the employer’s needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole.
• You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission.

THE BENEFITS OF WORKING FOR ATHENA INCLUDE

• Support from a team of professionals committed to making your life better.
• Medical, dental, and vision insurance.
• Health Savings Account (HSA).
• 401(k) with a generous employer match.
• ATHENA-paid Life and Accidental Death & Dismemberment Insurance for employees.
• Additional Voluntary Life and Accidental Death & Dismemberment Insurance for employees, spouses, and children.
• Short- and Long-Term Disability.
• Employee Assistance Program (EAP).

The statements in this Job Posting are intended to describe the general nature and minimum level of work required. The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Application for employment is not intended to and does not create a contract or offer of employment. If hired, employment with the company is on an at-will basis and may be terminated at the will of either party.

ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications to include but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status, or other characteristics protected by law.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities.