Call Center – Customer Support

Fred Loya Insurance Agency; El Paso (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Fred Loya Insurance Agency is seeking a reliable Claims Support Agent to assist callers in a fast-paced environment. You will be computer-literate, communicate clearly, and follow procedures while handling high call volumes. Bilingual English/Spanish skills and dependable transportation are helpful.

The position emphasizes accurate data entry, adherence to established processes, and flexibility to support the claims team as needed.

Qualifications

• Computer literate (basic to intermediate skills).
• Strong typing and data-entry ability.
• Bilingual (English/Spanish) preferred.
• Clear, professional communication.

Responsibilities

• Assist customers with starting new accident claims.
• Answer questions about estimates and next steps.
• Offer available inspection options.
• Enter information quickly and accurately using multiple systems.
• Support the team with additional tasks as needed.

Skills

Typing

Data entry

Bilingual

Communication

Education

High School Diploma

Job description

Brief Description

Call Center Representative — Claims Support

Assist customers with starting new accident claims

Provide professional, friendly service on every call

Answer Questions About Estimates And Next Steps

Offer available inspection options

Enter information quickly and accurately using multiple systems

Support the team with additional tasks as needed

What We’re Looking For

Strong typing and computer skills

Ability to thrive in a fast-paced environment

Clear, professional communication

Requirements

Requirements & Qualifications

Computer literate (basic to intermediate skills)

Strong typing and data-entry ability

Bilingual (English/Spanish) preferred

Excellent verbal communication; professional, assertive, and customer-focused

Able to thrive in a fast‑paced, high-volume environment

Consistent record of strong performance and reliability

Ability to follow established procedures accurately

Flexible schedule and reliable transportation

Dependable in adhering to assigned work schedules

Previous Customer Service Experience Preferred

High School Diploma required

Summary

Summary — Claims Support Agent

We’re seeking a reliable, customer‑focused Claims Support Agent to assist callers in a fast‑paced environment. Candidates should be computer‑literate, strong communicators, able to follow procedures, and comfortable handling high call volumes. Bilingual (English/Spanish) skills, flexible availability, and dependable transportation are helpful.