Customer Service & Claims Coordinator, Sales Ops – Americas

DOLCE&GABBANA; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Dolce & Gabbana in Miami seeks a Customer Service Coordinator – Sales Operations & Claims to drive seamless sales support, event logistics, and claims resolution across the U.S. You will coordinate assets for DG Beauty events, manage schedules, and ensure timely delivery while collaborating with Sales, Marketing, Planning, Logistics, and Retail teams.

The role requires a bachelor's degree and 3 years in related fields; fluency in English and Spanish is preferred.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain, Event Marketing, or a related field.
• Minimum of 3 years in Customer Service, Event Marketing, Logistics, or similar operations.
• Experience in luxury beauty is a plus.
• Experience with SAP is a plus.

Responsibilities

• Coordinate allocations and deliveries of tools, materials, and assets for events and activations.
• Manage event schedules and shipments to meet timelines and operational requirements.
• Ensure on-time delivery of products for retail and brand activities.
• Collaborate with Sales, Customer Service, Planning, Warehouse, Logistics, Marketing and Retail teams to resolve issues.
• Investigate claims and support resolution with documentation and root-cause analysis.
• Maintain accurate records of allocations, shipments, and event support activities.
• Identify opportunities to optimize processes and enhance operational efficiency.
• Support cross-functional collaboration and adherence to Dolce & Gabbana Beauty standards.

Skills

Customer service

Sales operations

Logistics coordination

Event marketing

Bilingual English/Spanish

Team collaboration

Education

Bachelor’s degree in Business Administration or related field

Tools

SAP

Microsoft Excel

Microsoft 365

Job description

Dolce & Gabbana in Miami seeks a Customer Service Coordinator – Sales Operations & Claims to drive seamless sales support, event logistics, and claims resolution across the U.S. You will coordinate assets for DG Beauty events, manage schedules, and ensure timely delivery while collaborating with Sales, Marketing, Planning, Logistics, and Retail teams.

The role requires a bachelor's degree and 3 years in related fields; fluency in English and Spanish is preferred.