Customer Service - City Launcher North Chaleston

Mykelly; Denver (CO); Remote; USD 36,000 - 39,000; Full time

Job summary

Mykelly is seeking an Operations Clerk-I to support a meal management program from a remote location. You will monitor fulfillment, manage real-time updates, and ensure communications with customers, merchants, and delivery partners.

Responsibilities include executing SOPs, mastering internal platforms, and assisting with launching new initiatives. The role emphasizes strong communication, attention to detail, and proactive problem solving in a fast-paced logistics environment.

Qualifications

• Strong verbal communication skills.
• Detail oriented and adaptable in dynamic contexts.
• Experience in last-mile logistics or delivery customer service.
• Proficient with Slack or similar communication platforms.
• Demonstrated ability to proactively identify and resolve operational issues.

Responsibilities

• Monitor fulfillment and track deliveries in real time.
• Maintain communication updates with customers, merchants, and delivery partners.
• Execute standard operating procedures and master internal platforms.
• Support launch and testing of new business initiatives.
• Resolve operational issues proactively.

Skills

Strong verbal communication

Detail oriented

Last-mile logistics experience

Proactive problem solving

Slack proficiency

Tools

Slack

Job description

Operations Clerk – 39068

Location: San Francisco, 2nd St
Contract Type: W2 under Staffing Supplier – 40 hours per week
Work Arrangement: Remote
Schedule: Saturday–Wednesday, 10 am to 6 pm PST, with flexibility to cover as early as 6 am to as late as 6 pm PST on weekends (weekend shifts are split with a mid-day break and are not full 12-hour shifts); schedule adjustments may be required based on business needs
Contract Duration: 4 months
Pay:$26.29
Role Overview:
The Operations Clerk-I provides essential logistical and quality management support to a meal management program, focusing on communication, tracking, and issue resolution for deliveries. Responsibilities include monitoring fulfillment, managing real-time communication updates for all stakeholders using email and collaboration tools, executing standard operating procedures, mastering internal platforms, and supporting the launch and testing of new business initiatives. This role interacts with customers, merchants, and delivery partners.

Preferred Qualifications:

• Strong verbal communication skills
  
• Detail oriented and adaptable in dynamic contexts
  
• Experience in last-mile logistics or delivery customer service (e.g., high-visibility package delivery roles)
  
• Proficient with Slack or similar communication platforms
  
• Demonstrated ability to proactively identify and resolve operational issues

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