Customer Service/Cashier

Southern Multifoods Inc; Town of Texas (WI); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading food service company is seeking a Customer Service/Cashier to provide excellent service and maintain high standards of cleanliness. This entry-level role requires strong interpersonal skills and the ability to work under pressure. You will assist with food preparation and ensure customer satisfaction through quality service. If you are committed to providing a positive dining experience, this position offers a great opportunity for growth in the food industry.

Qualifications

• Entry-level position requiring 1-3 months of training.
• Ability to follow verbal and written instructions.

Responsibilities

• Operate cash register and assist with food preparation.
• Ensure customer satisfaction with quick service.
• Maintain cleanliness in the dining area.

Skills

Interpersonal Communication

Attention to Detail

Teamwork

Manual Dexterity

Customer Satisfaction

Education

Some High School Courses

Job description

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Basic Function

Operate cash register, assist with front-line food preparation, wipe tables, and maintain cleanliness in the dining room and parking lot.

Personal Requirements, Skills, and Abilities

• Some high school courses preferred.
• Must be clean, neat, and well-groomed.
• Good interpersonal communication skills for working with customers and employees.
• Good hearing to assist customers and fellow employees, including working the drive-thru when necessary.
• Honesty is essential.
• Ability to follow verbal and written instructions and read recipes.
• Basic knowledge of fast food operations, cash register, and front-line procedures.
• Attention to detail, ability to cope with pressure, and maintain composure in challenging situations.
• Ability to work as part of a team with minimal disruption.
• Physical ability to stand, walk, lift up to 50 lbs., and stoop during 90% of shift.
• Good manual dexterity for rapid and accurate work during rush periods.
• Commitment to customer satisfaction through quality, service, and cleanliness.
• Ability to count money and give correct change.

General Responsibilities

• Ensure customer satisfaction with quick, efficient service and quality products.
• Maintain high standards of quality, service, and cleanliness.
• Provide consistent product portions.
• Operate and maintain all equipment knowledgeably.
• Follow all safety rules, policies, and procedures.

Job Training

Typically an entry-level position requiring 1-3 months to gain full knowledge, performed under close supervision with average customer contact.

Decision-Making Responsibilities

Set priorities and react promptly to customer, dining room, and work area needs, following established policies and procedures.

Working Conditions

Work area temperature may vary; noise levels can be high. May have to work without food or drink during busy times.

Consequence of Errors

Errors may lead to employee injury, dissatisfied customers, revenue loss, or equipment damage.

Key Activities

• Prepare customer orders quickly and accurately.
• Work as part of a team to ensure consistent customer satisfaction.
• Operate cash register.
• Assist with front-line food prep.
• Operate kitchen equipment as needed.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Food and Beverage Services