Customer Service & Case Resolution Coordinator

Jobtailor; Arizona; On-site; USD 38,000 - 50,000; Full time

Job summary

Jobtailor in United States, Arizona is seeking a client services specialist to support account management and operations. You will monitor case queues, review Salesforce cases, and communicate resolutions, using Infinity, E3 Mobile, E3 Connect, Verint and DocuWare.

The role requires a high school diploma, 1+ years of customer service, and strong written and verbal communication, with attention to detail and an ability to work with minimal supervision.

Qualifications

• High school diploma or equivalent required.
• CPhT certification preferred.
• 1+ years of customer service experience preferred.
• Salesforce experience preferred.
• Experience with Enclara Pharmacia systems preferred.
• Attention to detail and accuracy.
• Ability to prioritize and manage multiple tasks.
• Strong interpersonal, verbal, and written communication skills.

Responsibilities

• Collaborate with Account Management and organizational leaders to support client issue resolution
• Monitor assigned case queues and ensure cases are addressed or routed for timely follow-up
• Review and update open Salesforce cases and communicate resolutions
• Research quality issues, identify root causes, and determine corrective or preventive actions
• Use PCO workflows and internal systems including Infinity, E3 Mobile, E3 Connect, Verint, and DocuWare
• Ensure accuracy of documentation and reports submitted to customers and leadership
• Communicate status updates on overdue issues and lift them as needed
• Escalate issues that may impact customer relationships to Patient Care Operations leadership
• Monitor client requests received by email or telephone and provide appropriate resolutions
• Perform other duties as assigned

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Time management

Team collaboration

Problem solving

Attention to detail

Independence

Professional demeanor

Education

High School Diploma or equivalent

CPhT preferred

Tools

Salesforce

Infinity

E3 Mobile

E3 Connect

Verint

DocuWare

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Jobtailor in United States, Arizona is seeking a client services specialist to support account management and operations. You will monitor case queues, review Salesforce cases, and communicate resolutions, using Infinity, E3 Mobile, E3 Connect, Verint and DocuWare.

The role requires a high school diploma, 1+ years of customer service, and strong written and verbal communication, with attention to detail and an ability to work with minimal supervision.