Customer Service & Brand Ambassador - Hybrid/ Remote

The Brothers That Just Do Gutters - South Shore; Norwood (MA); Remote; USD 32,000 - 37,000; Full time

Benefits offered by this job

Pay rate: $23-$27/hr

Performance bonuses

Remote work flexibility

Paid time off

Paid holidays

Training and growth opportunities

Community events involvement

Job summary

The Brothers That Just Do Gutters - South Shore is seeking a Customer Service & Brand Ambassador for a hybrid/remote role, blending admin work with local marketing and events. This position can be performed remotely most of the time, with local representation at fairs and home shows to boost visibility.

You’ll handle calls, scheduling, and records, while supporting sales and management, and carrying out community outreach. It’s a flexible, growth-friendly role with work-from-home options.

Qualifications

• Experience in customer service, administration, hospitality, retail, marketing, social media, or event promotion is helpful.
• Strong phone and organizational skills are important.
• Comfortable working remotely with ability to travel locally for events.

Responsibilities

• Answer incoming customer calls in a friendly and professional manner.
• Help customers schedule estimates and appointments.
• Respond to basic questions and direct customers to the appropriate team member.
• Assist with customer follow-ups and communications.
• Maintain accurate customer information and records.
• Provide administrative support to sales and management teams.
• Help coordinate schedules and appointments.
• Perform general administrative and office responsibilities.
• Attend and represent the company at local events and community activities.
• Create and post engaging local content on social media.

Job description

Customer Service & Brand Ambassador - Hybrid/Remote

The Brothers That Just Do Gutters

Pay: $23-$27 per hour + performance bonuses

Are you highly organized, great on the phone, and the kind of person who genuinely enjoys meeting and talking with people?

The Brothers That Just Do Gutters is looking for a Customer Service & Brand Ambassador to join our team.

This is a unique hybrid position combining customer service and office administration (approximately 75%) with local marketing, social media, and community events (approximately 25%).

Most administrative and customer service responsibilities can be performed remotely from home. But this isn't a 100% remote position. You'll also be one of the local faces of our company - representing us at town fairs, farmers markets, home shows, and community events and helping us stay visible and engaged on local social media.

What You'll Do:

Customer Service & Administration - Approximately 75%

• Answer incoming customer calls in a friendly and professional manner
• Help customers schedule estimates and appointments
• Respond to basic questions and direct customers to the appropriate team member
• Assist with customer follow-ups and communications
• Maintain accurate customer information and records
• Provide administrative support to our sales and management teams
• Help coordinate schedules and appointments
• Perform general administrative and office responsibilities

Much of this portion of the position can be performed remotely.

Brand Ambassador, Local Marketing & Social Media - Approximately 25%

• Work with our sales team to identify local marketing opportunities
• Research and coordinate town fairs, farmers markets, home shows, community events, and other opportunities to promote our company
• Attend selected events as a representative of The Brothers That Just Do Gutters
• Talk with homeowners about our company and services and generate leads for our sales team
• Coordinate event materials, signage, displays, and promotional items
• Create and post engaging local content on Facebook and other social media platforms
• Share photos of completed projects, community involvement, employees, customer stories, seasonal information, and other locally relevant content
• Look for opportunities to engage with local Facebook groups, community pages, organizations, and businesses
• Take photos and short videos at company and community events for social media
• Help develop new grassroots marketing ideas and community partnerships

We're not looking for a full-time digital marketing expert. We're looking for someone who understands social media, has a good eye for what makes an interesting local post, and enjoys finding creative ways to keep our company visible in the community.

Who We're Looking For:

This role is a great fit for someone who is organized enough to handle administrative responsibilities independently from home but outgoing enough to comfortably meet and talk with new people.

You should be:

• Friendly, personable, and great on the phone
• Highly organized and detail-oriented
• Self-motivated and productive when working remotely
• Dependable and good at following through
• Confident approaching and talking with new people
• Comfortable creating simple, engaging social media content
• Professional in your communication and appearance
• Comfortable with computers, email, scheduling systems, and social media
• Willing to occasionally work evenings or weekends for community events
• Able to travel locally and have reliable transportation

Experience in customer service, administrative support, hospitality, retail, marketing, social media, or event promotion is helpful, but we're more interested in finding the right person than a particular résumé.

Compensation & Benefits:

• $23-$27 per hour, based on experience and qualifications
• Performance bonus opportunities based on results from local marketing and lead-generation activities
• Significant work-from-home flexibility
• Paid time off
• Paid holidays
• Training and opportunities for professional growth
• A varied role that combines independent remote work with customer interaction and community involvement

Why This Role Is Different

Most of your administrative and customer service responsibilities can be handled remotely, while the marketing side gives you an opportunity to get out into the community, meet people, create content, and do something different.

You'll have a combination of work-from-home flexibility, customer interaction, community involvement, creativity, and variety.

About Us:

The Brothers That Just Do Gutters is a locally operated home-service company specializing in gutter installation, repair, cleaning, gutter guards, and related services.

We're building our company around a simple idea: homeowners should be able to expect professionalism, communication, and exceptional customer service from their contractor.

Our mission is to Reinvent Contractor Service, and this position is an important part of delivering on that promise.

If you're organized, outgoing, dependable, creative, and looking for a flexible position that combines working from home with getting out into the community, we'd love to hear from you.

Flexible work from home options available.