Customer Service & Billing Specialist

GENERAL UTILITIES; Yaphank (NY); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical coverage

Retirement Savings

Job summary

GENERAL UTILITIES in Yaphank, NY is seeking a Customer Service Representative to handle inbound and outbound calls, answer questions, and provide guidance on pricing, service plans, and billing issues. You will use strong communication and active listening to deliver exceptional service, identify upsell opportunities, and work with other departments to resolve customer issues.

This full-time role offers competitive pay, overtime during peak periods, and opportunities for advancement within a

Qualifications

• 1-2 years in a customer-facing role; prior experience in a customer service setting preferred
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment
• Computer proficiency required

Responsibilities

• Handle inbound and outbound customer service calls
• Answer questions and provide consultation on pricing, service plans and billing
• Identify upselling opportunities
• Troubleshoot and resolve customer issues
• Coordinate with other departments to ensure timely resolutions
• Maintain accurate account information

Skills

Customer service

Phone skills

Troubleshooting

Computer skills

Weekday/weekend shifts

Attention to detail

Education

High School Diploma or Equivalent

Job description

GENERAL UTILITIES in Yaphank, NY is seeking a Customer Service Representative to handle inbound and outbound calls, answer questions, and provide guidance on pricing, service plans, and billing issues. You will use strong communication and active listening to deliver exceptional service, identify upsell opportunities, and work with other departments to resolve customer issues.

This full-time role offers competitive pay, overtime during peak periods, and opportunities for advancement within a