Customer Service/BDC Associate

Sunset Automotive Group; Sarasota (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Disability and Life Insurance

401(k) retirement plan

Paid Time Off starting after 6 months

Paid Holidays

Employee discounts at Sunset locations

Competitive Hourly Pay

Job summary

Audi Sarasota, a proud member of Sunset Automotive Group, seeks a Full-Time BDC Associate/Appointment Setter to support the service department by contacting current and former customers to schedule service appointments.

The ideal candidate has prior BDC experience, excellent written and verbal communication, a friendly personality, strong follow-through, and computer proficiency. Sunset offers competitive pay and comprehensive benefits.

Qualifications

• Proven track record as a BDC Associate.
• Excellent written and verbal communication skills.
• Friendly personality with ability to establish rapport and build relationships to ensure repeat customers.
• Strong follow-through and organization.
• Proficient with computer systems and CRM tools.

Responsibilities

• Take and make calls to current and former clients to schedule service appointments.
• Perform administrative duties as needed in support of the service department.
• Provide exceptional customer service and maintain customer relationships.
• Assist in surveys and follow-ups to improve service experience.

Skills

BDC experience

Customer service

Verbal & written communication

Organization

Computer proficiency

Follow-through

Job description

Full-Time BDC Associate-Appointment Setter position available at Audi Sarasota, a proud member of the Sunset Automotive Group family of dealerships.

We have an immediate opening for a friendly, customer-focused professional to join our service team as a BDC Associate. In this vital role, you will be working to maintain and grow the service department customer base. You will accomplish this by responding to and reaching out to current and former service customers to schedule service appointments.

We are a large volume store and need a strong candidate with previous BDC experience. Successful candidates will also be organized with a strong ability to follow-through, be organized, and have a pleasant personality.

If this sounds like a fit and you are looking for an opportunity where you can contribute with an established and respected organization, join our team at Audi Sarasota!

BDC/Customer Service Associate Duties

As an Automotive Service BDC Associate, you will be taking and making calls to former and current clients to set up service appointments. You will also perform other administrative duties as needed. Exceptional customer service skills are required.

• Setting, confirming, and following up on appointments
• Following up and maintaining relationships with former customers
• Determining each customer's needs by active listening
• Performing surveys with customers

Service BDC Associate Requirements

As a Customer Service/BDC Associate, you will represent Sunset Automotive Group and help to maintain our stellar community reputation of honesty, integrity and superior customer service. It is also important that you display excellent verbal and written communication and interpersonal skills.

The Ideal BDC Associate Will Also Have

• Proven track record as a BDC Associate
• Excellent written and verbal communication skills
• Friendly personality and the ability to establish rapport and build relationships to ensure repeat customers
• Strong follow-through and organization
• Computer proficiency

Sunset Automotive Group Benefits

Full-time employees of Sunset Automotive Group enjoy the following benefits:

• Competitive Hourly Pay
• Medical, Dental, and Vision Insurance
• Disability and Life Insurance
• 401(k) retirement plan
• Paid Time Off starting after 6 months
• Paid Holidays
• Employee discounts at all Sunset locations
• And more!

Pay Rate

$18-$20 per hour, starting pay.

If you are looking for a company where you will be appreciated and have opportunities to learn and advance, this is the place for you. Enjoy your job and the people you work with at Sunset Automotive Group!

Salary: $18 - $20 per hour