BDC Service Specialist

Sunset Porsche Audi; Beaverton (OR); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Paid Time Off (PTO)

401(k) with company contribution

Employee discounts on vehicle purchases

Job summary

Sunset Porsche Audi in Beaverton, Oregon, is hiring a Service BDC Specialist to connect clients with our Service Department. The role involves managing service appointments, client inquiries, and proactive outreach in a high-energy environment. Ideal candidates have 1-2 years of experience in customer service, exceptional communication skills, and proficiency with CRM systems. The position offers competitive pay, comprehensive benefits, and clear pathways for career advancement, all within a values-driven organization.

Qualifications

• 1–2 years of experience in a BDC, call center, or high-touch customer service role.
• Exceptional verbal and written communication skills with a personable, professional tone.
• Valid driver license with an acceptable record.

Responsibilities

• Handle high-volume inbound calls and digital inquiries to book service appointments precisely.
• Act as the primary point of contact for service status updates and basic maintenance questions.
• Maintain clean and accurate records within the CRM and DMS.

Skills

Verbal communication skills

Written communication skills

Customer service skills

Organizational skills

CRM proficiency

Tools

CRM software

CDK

Xtime

Job description

Audi Beaverton is seeking a high-energy, detail-oriented Service BDC Specialist to serve as the vital link between our clients and our Service Department. We provide the Portland metro area with a premium automotive experience, backed by a culture that is community minded, growth oriented, and built on long-standing relationships. As a Service BDC Specialist, you are the voice of our dealership. You will manage the flow of the Service Drive by coordinating appointments, handling client inquiries, and executing proactive outreach. If you are a professional communicator who thrives in a fast-paced environment and enjoys turning logistics into a seamless customer journey, we want to hear from you.

What We Offer:

• A professional, supportive environment with strong cross-departmental collaboration
• Competitive hourly pay plus performance-based commissions and bonuses
• Clear career pathways into Service Advising or Dealership Management
• Comprehensive benefits package and paid training programs
• A values-driven organization that prioritizes integrity, teamwork, and excellence

Responsibilities:

• Handle high-volume inbound calls and digital inquiries to book service appointments with precision and efficiency
• Execute outbound campaigns for service reminders, safety recalls, and "no-show" follow-ups to maintain shop capacity.
• Act as the primary point of contact for service status updates, basic maintenance questions, and logistical support.
• Maintain clean and accurate records within the CRM and DMS, ensuring all client data and appointment notes are current.
• Collaborate daily with Service Advisors and Parts counterparts to ensure a smooth hand-off for every client.
• Follow established scripts and workflows to ensure a consistent, premium brand experience on every interaction.
• Address client concerns with empathy and professionalism, escalating complex issues to leadership when necessary.

Qualifications:

• Minimum 1–2 years of experience in a BDC, call center, or high-touch customer service role
• Exceptional verbal and written communication skills with a personable, professional tone
• Proficiency with CRM software and dealership systems (e.g., CDK, Xtime, or similar)
• Highly organized with the ability to multi-task and prioritize in a high-volume environment
• A resilient, positive attitude and a focus on continuous improvement
• Valid driver license with an acceptable record
• Commitment to providing a "red carpet" experience for every client
• Competitive compensation.
• Medical, Dental, and Vision insurance, with optional supplemental coverage for additional peace of mind.
• Company-paid life insurance.
• Paid Time Off (PTO) after 90 days of employment.
• Paid holidays.
• 401(k) with company contribution.
• Employee discounts on vehicle purchases and services

All roles at Sunset Porsche Audi are on-site and in person, reflecting our premium retail environment and our commitment to delivering an exceptional experience for both internal teams and external clients. This is where presence, precision, and service excellence matter. Non-exempt roles are typically planned for approximately 40 hours per week, and exempt roles for approximately 45 to 50 plus hours per week.

Artificial Intelligence and Application Integrity:

We understand that applicants may use tools, including artificial intelligence, to assist with preparing application materials such as resumes or cover letters. If such tools are used, all information provided must remain accurate and truthful.

Applicants may not use artificial intelligence or other technology to:

• Answer interview questions on their behalf during interviews or assessments
• Misrepresent qualifications, experience, or skills
• Create false or misleading representations of identity, including altered images, audio, or video
• Application materials and interviews should reflect the applicant’s own experience, knowledge, and abilities.

Any use of technology that compromises honesty or the integrity of the hiring process may result in removal from consideration.

Sunset Imports is an Equal Opportunity Employer and maintains a Drug-Free Workplace. Employment is contingent on successful completion of background and drug screenings. We participate in E-Verify.