Customer Service / Bartender - Part Time

Scissors & Scotch; Fort Collins (CO); On-site; USD 19,000 - 28,000; Full time

Job summary

Scissors & Scotch in Fort Collins is hiring a Customer Service Associate (Lounger) to manage client experiences, bookings, and lounge service. You’ll greet clients, build relationships, and guide conversations while assisting with drinks and coffee in a low-volume, high-energy setting.

Role blends bartending with barber-shop reception, including scheduling, check-ins/outs, and creating client profiles. TABC certification is required, and you’ll answer calls and emails to ensure an exceptional

Qualifications

• Experience in customer service and scheduling.
• Ability to greet clients and build relationships.
• Must have TABC certification to prepare and serve drinks.
• Willingness to blend bartending with barber-shop reception duties.
• Strong communication and organization skills.

Responsibilities

• Create, edit, reschedule and cancel appointments.
• Maintain an efficient schedule for barbers and stylists.
• Notify staff when a client has arrived.
• Check out clients after an appointment.
• Learn to make and serve signature lounge drinks (TABC).
• Communicate client issues to leadership as needed.
• Monitor timeliness and keep the schedule on track.
• Assist with membership questions and setup.

Skills

Customer service

Scheduling

Communication

Bartending

Reception

Education

TABC certification

Job description

We're Scissors & Scotch (scissors as in hair, scotch as in booze)

We are looking for a passionateCustomer Service Associate (Lounger)to join our team. In this position, you are like air traffic control. You assist clients booking appointment, checking in/out, whip up their craft drinks or coffee, carry a conversation, etc. It's a mix ofBartending (low volume)andBarber Shop Receptionwork. Cool right?

To help the barber & stylist team, you will:

• Create, edit, reschedule and cancel appointments.
• Maintain an efficient schedule, to make sure each day is maximized for barbers and stylists.
• Notify the grooming staff when a client has arrived.
• Check out clients, after an appointment.
• Learn how to make and serve our signature drinks in the lounge (must be TABC certified)
• Communicate with the grooming staff regarding potential client issues, and alert leadership, if necessary.
• Monitor appointment timeliness and ensure the schedule is running on time.
• Make scheduling alterations if, say, people get behind, to get things back on track.

Our loungers are client experience professionals, responsible for greeting, making people feel comfortable, offering drinks, answering questions, starting conversations, creating relationships, and generally creating a fun, welcoming environment.

To help the clients, you will:

• Book, edit, reschedule, and cancel appointments.
• Run the bar during non-peak times when a bartender is not scheduled.
• Create new client profiles.
• Answer phone calls and emails.
• Greet and thank clients upon arrival and departure.
• Assist with membership questions and set-up.
• Take detailed notes in client profiles to personalize every experience.
• Handle issues with professionalism and courtesy.
• Take and prepare drink orders.
• Check out product purchases.
• Maintain an extremely clean and tidy space.

Compensation:$17.00/hour starting pay plus commission