Customer Service & Banking Specialist II

John Marshall Bank; Arlington (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical

Dental

401(k) Retirement Plan with an Employer Match

Vision

Employee Assistance Program

Flexible Spending

Transit Reimbursement

Long Term Care

Paid Time Off

Life and Disability Coverage

Job summary

John Marshall Bank is seeking a Customer Service Representative II/Universal Banker in Arlington, Virginia. This role focuses on delivering exceptional customer service, processing financial transactions, and maintaining branch operational excellence. The ideal candidate will possess strong communication skills, critical thinking, and previous banking experience.

The position includes various benefits such as health insurance, a 401(k) plan with employer match, and paid time off, ensuring a supportive work environment.

Qualifications

• 1 year of experience in a bank branch setting.
• 3-5 years of experience in a bank branch setting (preferred).
• Ability to analyze customer profiles and uncover hidden needs.

Responsibilities

• Deliver exceptional customer experiences and respond to inquiries.
• Process new accounts and financial transactions.
• Identify customer financial needs and cross-sell banking products.
• Manage branch cash and verify end-of-day balances.
• Enforce regulatory compliance and safety guidelines.
• Assist with coaching and supervising teller activities.

Skills

Exceptional verbal communication

Customer service skills

Critical thinking

Math proficiency

Attention to detail

Technical literacy

Education

High school diploma or equivalent

Associate or bachelor's degree (preferred)

Job description

John Marshall Bank is seeking a Customer Service Representative II/Universal Banker in Arlington, Virginia. This role focuses on delivering exceptional customer service, processing financial transactions, and maintaining branch operational excellence. The ideal candidate will possess strong communication skills, critical thinking, and previous banking experience.

The position includes various benefits such as health insurance, a 401(k) plan with employer match, and paid time off, ensuring a supportive work environment.