Customer Service Representative II (Universal Banker)

John Marshall Bank; Vienna (VA); On-site; USD 29,825 - 32,456; Full time

Benefits offered by this job

Medical

Dental

401K Retirement Plan with an Employer Match

Vision

Employee Assistance Program

Flexible Spending

Transit Reimbursement

Long Term Care

Paid Time Off

Life and Disability Coverage

Job summary

John Marshall Bank in Vienna, Virginia is seeking a Customer Service Representative I/Teller to provide exceptional service while executing financial transactions. This role demands strong attention to detail and compliance with regulatory guidelines as well as customer interaction.

The position offers a compensation range of $21.65 to $23.56 per hour and includes benefits such as medical, dental, a 401K plan with employer match, and paid time off.

Qualifications

• 6 months of cash handling experience is required.
• 1 year of experience in a bank branch setting is preferred.
• High attention to detail with the ability to spot fraud.

Responsibilities

• Provide exceptional customer service and accurately process financial transactions.
• Manage physical branch cash and enforce regulatory compliance.
• Mitigate operational risk through detailed cash and check endorsements.

Skills

Exceptional verbal communication

Customer service experience

Math proficiency

Technical literacy

Education

High school diploma or equivalent

Associate or bachelor’s degree (preferred)

Job description

Description

The Customer Service Representative I/Teller serves as the primary face of John Marshall Bank, responsible for providing exceptional customer service while accurately executing routine financial transactions. This role balances operational excellence, strict regulatory compliance, and a referral sales approach to support branch performance and community growth.

Requirements

• Deliver exceptional experiences by building rapport and responding to inquiries from customers and peers as well as internal and external partners.
• Accurately process standard financial transactions and support operational positions across the branch.
• Manage physical branch cash by counting balances, preparing secure cash shipments, and verifying all end‑of‑day balances.
• Enforce regulatory laws and bank compliance and safety guidelines via Currency Transaction Reporting (CTR) and Customer Identification Programs (CIP) and standardized procedures.
• Mitigate operational and financial risk by reviewing cash and check endorsements to catch counterfeit bills or fraudulent items.
• Maximize branch optimization by leveraging bank digital platforms, assisting with new hire training, and actively monitoring the physical facility.

Qualifications

• High school diploma or equivalent.
• Minimum of 6 months of cash handling experience.
• Associate or bachelor’s degree (preferred).
• 1 year of experience in a bank branch setting (preferred).
• Customer service experience (preferred).
• Exceptional verbal communication and customer service skills.
• Math proficiency: Strong basic math skills for calculating totals and balancing ledger logs.
• High attention to detail with the ability to spot fraud and maintain strict confidentiality.
• Technical literacy: Comfort navigating digital banking platforms, internal systems, and basic office software.

Compensation for this role ranges from $21.65 to $23.56 per hour, commensurate with your experience and qualifications.

Benefits

• Medical
• Dental
• 401K Retirement Plan with an Employer Match
• Vision
• Employee Assistance Program
• Flexible Spending
• Transit Reimbursement
• Long Term Care
• Paid Time Off
• Life and Disability Coverage

John Marshall Bank is an Equal Opportunity Employer

At this time, John Marshall Bank will not sponsor a new applicant for employment authorization for this position.