Customer Service & Banking Leader

Republic-Bank-of-Chicago; Chicago (IL); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k plan with matching

Paid time off

Job summary

Republic Bank of Chicago is seeking a Customer Service Manager to lead the branch team, supervise tellers and personal bankers, and drive sales through customer referrals. The role focuses on delivering exceptional service, maintaining account integrity, and ensuring daily operations align with regulatory requirements.

This position requires five years in retail banking, strong math, and the ability to train staff.

Qualifications

• Extensive cash handling with basic math skills.
• Proficient computer skills.
• Extensive contact with the public; maintain a professional image.
• In-depth knowledge of banking policies, procedures and regulations.
• Ability to lead and train branch staff.

Responsibilities

• Provide service leadership and manage tellers and personal bankers.
• Cross-sell bank products and open/maintain accounts.
• Review daily reports and balance cash items.
• Conduct staff performance evaluations and coaching.
• Open/close branch operations as needed and ensure compliance.

Skills

Cash handling

Public interaction

Leadership

Sales initiative

Banking policies

Education

High School Diploma

Tools

Banking software

Job description

Republic Bank of Chicago is seeking a Customer Service Manager to lead the branch team, supervise tellers and personal bankers, and drive sales through customer referrals. The role focuses on delivering exceptional service, maintaining account integrity, and ensuring daily operations align with regulatory requirements.

This position requires five years in retail banking, strong math, and the ability to train staff.