Branch Banking Leader: Customer Experience & Growth

Paycom; Chicago (IL); On-site; USD 3,168,000 - 4,271,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision insurance

401(k) plan

Childcare assistance

Parental leave

Disability coverage

Life and AD&D insurance

Headspace meditation app

Employee Assistance Program

Job summary

Republic Bank of Chicago—Devon Branch in Chicago, IL is seeking a Customer Service Manager to lead tellers and personal bankers, oversee daily branch operations, and drive sales and service excellence. The role involves coaching staff, handling cash, and ensuring compliance while opening and maintaining client accounts.

Minimum five years banking experience in retail and strong cash handling, communication, and leadership skills are required. Competitive hourly pay and full benefits offered.

Qualifications

• High School Diploma or equivalent.
• Minimum five years related banking experience in retail or sales.
• Strong cash handling and customer service skills.

Responsibilities

• Provide service leadership within the branch and manage teller team.
• Cross-sell bank products and assist with account opening and maintenance.
• Process daily transactions, balance cash items, and monitor cash shipments.
• Review daily files and reports; manage overdraft monitoring.
• Train and support staff, conduct performance evaluations.

Skills

Cash handling

Computer skills

Leadership

Sales skills

Communication

Teamwork

Attention to detail

Education

High School Diploma

Job description

Republic Bank of Chicago—Devon Branch in Chicago, IL is seeking a Customer Service Manager to lead tellers and personal bankers, oversee daily branch operations, and drive sales and service excellence. The role involves coaching staff, handling cash, and ensuring compliance while opening and maintaining client accounts.

Minimum five years banking experience in retail and strong cash handling, communication, and leadership skills are required. Competitive hourly pay and full benefits offered.