Customer Service Banker: Community Banking Pro

Merrimack County Savings Bank (The Merrimack); Bow (NH); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off

Paid parental leave

Tuition reimbursement

Professional development opportunities

Job summary

Merrimack County Savings Bank (The Merrimack) is seeking a Customer Service Banker to support customers with everyday banking needs and promote bank products. This on-site role at our Hooksett, NH branch emphasizes building trusted relationships and delivering a positive banking experience.

Responsibilities include deposits, withdrawals, and account maintenance, while offering referrals based on customer needs.

Qualifications

• High school diploma or GED.
• Minimum one year experience in customer service and/or cash handling role.
• Experience utilizing software applications to perform customer service duties.
• Strong interpersonal and organizational skills.
• Must be able to work rotating Saturdays.
• Ability to travel between branch locations as needed.
• Prior bank teller transaction knowledge a plus but not required.

Responsibilities

• Maintain a working knowledge of banking products and services while promoting them to the customer.
• Demonstrate an openness and willingness to switch between the teller and customer service positions as the needs arise.
• Complete individual and business account deposit/withdrawal transactions, account opening and maintenance activities including checking, savings and time deposits.
• Provide a professional customer service experience while obtaining new business opportunity referrals through needs based inquiry.
• Responds to questions and resolve problems or concerns for customers effectively and efficiently.

Skills

Customer service

Cash handling

Interpersonal skills

Organizational skills

Rotating Saturdays

Travel between branches

Education

High school diploma or GED

Tools

Banking software

Job description

Merrimack County Savings Bank (The Merrimack) is seeking a Customer Service Banker to support customers with everyday banking needs and promote bank products. This on-site role at our Hooksett, NH branch emphasizes building trusted relationships and delivering a positive banking experience.

Responsibilities include deposits, withdrawals, and account maintenance, while offering referrals based on customer needs.