Operations Coordinator - B2B

Williams-Sonoma, Inc.; New York (NY); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Brand discount

401(k) plan

Paid time off

Health insurance

Dental & vision insurance

Commuter benefits

Wellness program

Learning & development

Job summary

Williams-Sonoma, Inc. in New York is seeking a B2B Operations Coordinator to support the Operations Manager and Sales team, coordinating cross‑functional projects from sourcing to delivery.

You will update status in WSI systems, audit quotes and orders, and help keep timelines on track for client deliveries, while collaborating with Logistics, Planning, and Care Center.

This onsite role emphasizes strong Excel skills, organization, and clear communication with internal and external stakeholders.

Qualifications

• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong organizational skills and expertise in working with cross‑functional teams.
• Ability to effectively communicate with internal and external partners.
• Effective time management, problem‑solving, and organization skills.

Responsibilities

• Assist Operations team in managing projects: validate inventory availability, audit quotes and orders, update project playbooks.
• Utilize Excel and our WSI systems to update statuses at the item level and proactively identify solutions to ensure our timelines will meet clients’ delivery needs.
• Support Operations Manager and cross-functional teams in providing timely and accurate project details and updates to internal and external partners.
• Partner with Logistics team to ensure items and orders are moving seamlessly through the fulfillment process.
• Support Operations and Care Center teams with triage plans for customer escalations.

Skills

Cross-functional teamwork

Communication

Time management

Organizational skills

Tools

Excel

Word

PowerPoint

Job description

Description

Overview of the role

The B2B Operations Coordinator is an integral support role for the Operations Manager and Sales team. This role is responsible for providing hands‑on operational project support while working closely with cross‑functional teams Sourcing, Planning, Logistics, and Care Center throughout a project lifecycle.

Responsibilities

• Assist Operations team in managing projects: validate inventory availability, audit quotes and orders, update project playbooks.
• Utilize Excel and our WSI systems to update statuses at the item level and proactively identify solutions to ensure our timelines will meet clients’ delivery needs.
• Support Operations Manager and cross-functional teams in providing timely and accurate project details and updates to internal and external partners.
• Partner with Logistics team to ensure items and orders are moving seamlessly through the fulfillment process.
• Support Operations and Care Center teams with triage plans for customer escalations.

Criteria

• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong organizational skills and expertise in working with cross‑functional teams.
• Ability to effectively communicate with internal and external partners.
• Effective time management, problem‑solving, and organization skills.

This role requires being onsite in the New York office

Our Culture & Values

We believe that taking care of our people is vital to our success and we strive to offer equitable and transparent practices for all. We prioritize connection, growth, and wellbeing.

People First

Putting People First means investing in overall well‑being and opportunities to grow and advance within the organization. Depending on the position and location, here are a few highlights of what benefits may be available:

Benefits

• A generous discount on all WSI brands
• A 401(k) plan and other investment opportunities
• Paid vacations, holidays, and time off to volunteer
• Health benefits, dental and vision insurance, including same‑sex domestic partner benefits
• Tax‑free commuter benefits
• A wellness program that supports your physical, financial and emotional health

Continued Learning

• In‑person and online learning opportunities through WSI University
• Cross‑brand and cross‑function career opportunities
• Resources for self‑development
• Advisor (Mentor) program
• Career development workshops, learning programs, and speaker series

WSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment‑based immigration).

This role is not eligible for relocation assistance.

Williams‑Sonoma, Inc. is an Equal Opportunity Employer. Williams‑Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.

The expected starting pay range for this position is$30.00 - $32.00/hr. Applicable pay ranges may differ across markets. Actual pay will be determined based on experience and other job‑related factors permitted by law. In addition to competitive pay, compensation may include a variety of other components like benefits, paid time off, merit, and bonus opportunities.