Customer Service Audiologist

Starkey Hearing Technologies; Eden Prairie (MN); On-site; USD 72,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Audiologist to join their team. This role involves handling customer inquiries regarding hearing instruments and providing technical support. You will engage with customers across various platforms, ensuring satisfaction and upholding company values of positivity and teamwork. With a focus on professional growth and excellence, you will be part of a mission-driven organization committed to changing lives through hearing technologies. If you are passionate about audiology and customer service, we invite you to apply and make a difference!

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Life Insurance

Disability Insurance

PTO

Holidays

Tuition Reimbursement

Hearing Aid Benefits

Qualifications

• Master's degree or AuD in Audiology with required licensing.
• 2+ years in a dispensing environment and clinical audiology.

Responsibilities

• Handle challenging calls regarding hearing instruments and support systems.
• Document call activities and assist with technical support needs.
• Maintain positive customer relationships and exceed expectations.

Skills

Customer Service

Audiology

Technical Support

Computer Literacy

Education

Master's degree or AuD in Audiology

Tools

Windows XP

MS Office

Audiometric Equipment

Job description

Job Description

We are seeking a friendly, dedicated Customer Service Audiologist responsible for handling calls from accounts and consumers regarding hearing instruments and related products & services. This position supports computer software, hardware, and training to maximize available tools. The role involves serving customers through various platforms, upholding departmental values through positivity and teamwork, and serving with passion, purpose, and excellence. Apply today if this sounds like a good fit!

The work schedule includes four rotating weekdays (subject to change weekly) and Saturdays.

Starkey is a global leader in hearing technologies, committed to connecting people and changing lives since 1967. Headquartered in Eden Prairie, Minnesota, with over 5,000 employees worldwide, we operate in more than 100 markets. Watch this video to learn more: https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6

Job Summary

The Customer Service Audiologist handles challenging calls related to hearing instruments and products, supporting software, hardware, and training. They serve customers via various platforms, uphold company values, and act as a support system for internal and external clients, always aiming to serve with passion, purpose, and excellence.

Job Responsibilities

• Meet performance and scorecard goals, proactively contact customers, and complete assessments.
• Support manufacturing by resolving issues raised by internal departments via calls, email, or messaging.
• Document all call activities accurately using corporate systems.
• Assist with computer, software, and hardware needs, utilizing online resources for troubleshooting.
• Handle overflow customer service/technical support calls professionally.
• Test and evaluate new software and products before release.
• Participate in ongoing education, training, and maintain licenses.
• Maintain a positive attitude, support team members, and embody the Customer Service Golden Rule.
• Develop customer relationships, support team initiatives, and strive to exceed customer expectations.
• Adhere to policies, work schedules, and professional development requirements.
• Engage in professional growth activities and develop mastery in key competencies.
• Perform other duties as assigned.

Job Requirements

Minimum Education and Experience:

• Master's degree or AuD in Audiology, with required licensing and permits.
• At least 2 years’ experience in a dispensing environment and clinical audiology.
• Preferred: 1-year customer service experience and hearing aid dispensing background.

Knowledge/Technical Skills:

• High computer literacy; familiar with Windows XP, MS Office, and basic audiometric equipment.

Salary and Benefits

The target salary range is $72,500 - $80,000 annually, influenced by skills, experience, and location. Bonus potential exists but is not guaranteed.

Benefits include medical, dental, vision insurance, 401(k), life and disability insurance, PTO, holidays, volunteer days, paternity leave, tuition reimbursement, and hearing aid benefits.

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Equal Opportunity Statement

We are an Equal Opportunity Employer, committed to diversity and inclusion. Applicants will be notified of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.