Technical Services Audiologist

Sonova USA, Inc.; Plymouth (MN); On-site; USD 60,000 - 95,000; Full time

Job summary

An established industry player is seeking a dedicated Audiology and Technical Services professional to provide exceptional support to Hearing Healthcare Professionals. This role involves managing incoming calls, conducting training, and collaborating with various departments to enhance product knowledge and customer satisfaction. With a focus on effective communication and strong interpersonal skills, you will thrive in a dynamic environment where attention to detail and problem-solving abilities are key. If you're passionate about audiology and want to make a meaningful impact, this opportunity is perfect for you.

Qualifications

• Master's or Doctorate in Audiology required.
• Candidates must have previous clinical and industry experience.

Responsibilities

• Provide audiological and technical support via telephone.
• Conduct customer training activities both online and in-office.

Skills

Verbal Communication

Written Communication

Interpersonal Skills

Problem-Solving

Time Management

Organizational Skills

Education

Master's or Doctorate in Audiology

Audiology License

Tools

MS Windows

Digital Technology

Fitting Software

NOAH

Job description

Perform all functions of Audiology and Technical Services, including but not limited to: providing Audiological and technical support via telephone to Hearing Healthcare Professionals regarding software, hardware, product, and fit-related issues; conducting regional, in-office, and online customer training activities; interfacing with various inter-company departments to provide training and support for product lines.

Responsibilities:

1. Take incoming calls to the Professional Services Call Center (70%).
2. Assist with product/feature/software training for interdepartmental personnel (20%).
3. Conduct local, in-office, and online customer training activities (10%).
4. Manage special projects as assigned (5%).

Requirements include effective verbal and written English communication and presentation skills, excellent interpersonal skills with a strong team and customer orientation, and the ability to build and maintain relationships. Candidates must demonstrate excellent telephone etiquette, a mature, professional demeanor, and the ability to establish close and cooperative working relationships both inside and outside the organization, including with customers and coworkers. Attention to detail, commitment to follow-up, strong time management, organizational, and prioritization skills are essential, especially in a fast-paced, multi-tasking environment. Strong analytical and proactive problem-solving skills are also required.

Education:

• Master's or Doctorate in Audiology and possession of (or eligibility to obtain) an Audiology License.
• A temporary Audiology License is initially permitted for a maximum of 12 months.
• Previous clinical and industry experience is required.
• Significant PC experience in a MS Windows environment, along with experience with digital technology, fitting software, and NOAH.