Customer Service Attendant Supervisor

Careers Opportunities at AVI Foodsystems; Erlanger (KY); On-site; USD 2,342,000 - 3,168,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Paid vacations

Holidays

Training & growth opportunities

Job summary

AVI Foodsystems in Erlanger, KY seeks an energetic Customer Service Attendant Supervisor to lead service teams, Monday–Friday 2pm–10:30pm, ensuring excellent customer service and account operations.

The role emphasizes hiring and training, performance follow-up, inventory oversight, and safety adherence, with growth opportunities and comprehensive benefits in a family-oriented culture.

Qualifications

• Interviews applicants to fill Customer Service Attendant roles.
• Recruits, trains and retains team members.
• Develop succession plans.
• Operates accounts within labor guidelines.
• Addresses customer inquiries within 24 hours.
• Follows all safety requirements at accounts.

Responsibilities

• Assists in training and development of team members.
• Interviews applicants for positions to staff accounts.
• Reviews inventory and waste levels and advises actions.
• Prepares Inventory Report Card evaluations and discusses with team.
• Generates reports for management to ensure profitability.
• Verifies and signs off on timecards.
• Visits accounts and meets with account representatives.
• Leads projects assigned by Operations/Branch Manager.
• Move objects up to 40 pounds while assisting at accounts.
• Follow safety protocols and wear PPE as required.

Skills

Team leadership

Customer service

Staff interviewing

Training & development

Succession planning

Job description

AVI Foodsystems is looking for an energetic and optimistic leader to fill the role of Customer Service Attendant Supervisor. This position is Monday - Friday 2pm-10:30pm.

Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.

Duties & Responsibilities:

• Assists in the training and development of team members.
• Interviews applicants for Customer Service Attendant positions to maintain necessary staffing levels.
• Reviews inventory and waste levels of accounts and makes recommendations.
• Prepares Inventory Report Card evaluations, reviews these with team members, and takes necessary disciplinary action monthly
• Completes monthly inventory action plans for team members
• Generate reports for management to ensure profitability at accounts.
• Verifies and signs off on timecards.
• Visits accounts and meets with account representatives.
• Leads and assists on projects assigned by the Operations Manager or Branch Manager
• Lifts, carries or otherwise moves objects weighing up to 40 pounds while training and assisting at accounts.
• Walks, bends, crouches, and climbs stairs.
• Operates and maintains company-owned vehicle in a safe manner; to be used for the purpose of traveling to branches and accounts.
• Performs other duties as specified by management.

Requirements:

• Inspects accounts weekly to ensure machines are clean, filling, and operating correctly.
• Recruits, trains and retains team members.
• Develop succession plans.
• Operates accounts within labor guidelines.
• Maintains team member inventory percentages, direct labor costs, waste percentages, inventory levels, and consumption.
• Attend weekly staff meetings.
• Addresses customer inquiries/complaints within 24 hours.
• Following all safety requirements at accounts, which may include personal protection equipment such as hard
  hats, safety glasses, ear protection, etc.
• A family culture and atmosphere
• Competitive compensation
• Health, dental, vision, and life insurance for full-time team members
• 401(k) with generous company match
• Paid vacations and holidays
• Immense training and growth opportunities

We conduct pre-employment drug testing. EOE