Customer Service Attendant Supervisor

AVI Foodsystems; Newark (DE); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Paid vacations and holidays

Growth opportunities

Job summary

AVI Foodsystems is seeking a Full-time Customer Service Attendant Supervisor to lead operations in Wilmington, DE, supervising service for our markets at a large global E-Commerce organization. The role emphasizes staff training, hiring, inventory oversight, and profitability reporting, with emphasis on safety and customer service excellence.

As a leader, you will ensure staffing, compliance with safety standards, and ongoing development of the team while driving quality service and cost control

Qualifications

• Experience recruiting, training and retaining team members.
• Develop succession plans.
• Operate accounts within labor guidelines.
• Maintain inventory, direct labor costs, waste and consumption.

Responsibilities

• Assist in training and development of team members.
• Interview applicants to maintain staffing levels.
• Review inventory and waste levels; make recommendations.
• Prepare Inventory Report Card evaluations and discuss with team.

Skills

Team leadership

Staff training

Interviewing

Inventory management

Timekeeping

Report generation

Customer service

Safety compliance

Job description

AVI Foodsystems is looking for an energetic and optimistic leader to immediately hire to fill the role of a Full-time Customer Service Attendant Supervisor. This position is located in Wilmington, DE at a large global E-Commerce organization to supervise the service of our markets.

Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.

Duties & Responsibilities:

• Assists in the training and development of team members.
• Interviews applicants for Customer Service Attendant positions to maintain necessary staffing levels.
• Reviews inventory and waste levels of accounts and makes recommendations.
• Prepares Inventory Report Card evaluations, reviews these with team members, and takes necessary disciplinary action monthly
• Completes monthly inventory action plans for team members
• Generate reports for management to ensure profitability at accounts.
• Verifies and signs off on timecards.
• Visits accounts and meets with account representatives.
• Leads and assists on projects assigned by the Operations Manager or Branch Manager
• Lifts, carries or otherwise moves objects weighing up to 40 pounds while training and assisting at accounts.
• Walks, bends, crouches, and climbs stairs.
• Operates and maintains company-owned vehicle in a safe manner; to be used for the purpose of traveling to branches and accounts.
• Performs other duties as specified by management.

Requirements:

• Inspects accounts weekly to ensure machines are clean, filling, and operating correctly.
• Recruits, trains and retains team members.
• Develop succession plans.
• Operates accounts within labor guidelines.
• Maintains team member inventory percentages, direct labor costs, waste percentages, inventory levels, and consumption.
• Attend weekly staff meetings.
• Addresses customer inquiries/complaints within 24 hours.
• Following all safety requirements at accounts, which may include personal protection equipment such as hard hats, safety glasses, ear protection, etc.
• A family culture and atmosphere
• Competitive compensation
• Health, dental, vision, and life insurance for full-time team members
• 401(k) with generous company match
• Paid vacations and holidays
• Immense training and growth opportunities

We conduct pre-employment drug testing. EOE