Customer Service Attendant Supervisor

AVI Foodsystems; Virginia Beach (VA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Paid time off

Job summary

AVI Foodsystems is seeking an energetic and optimistic leader for the role of Customer Service Attendant Supervisor. You will oversee customer service teams across multiple accounts, drive service excellence, and uphold AVI's standards of quality and safety.

This role involves training and development, staffing, inventory oversight, reporting profitability, and coordinating with management to meet client needs.

Qualifications

• Duties and responsibilities listed in the ad include team training and development, recruitment, staff coaching, inventory review, report generation, and visits to client accounts.
• Strong leadership and customer service focus to supervise attendants and ensure high service standards.

Responsibilities

• Assists in training and development of team members.
• Interviews applicants for Customer Service Attendant positions to maintain staffing levels.
• Reviews inventory and waste levels of accounts and makes recommendations.
• Prepares Inventory Report Card evaluations and discusses them with the team.
• Generates reports for management to ensure profitability at accounts.
• Verifies and signs off on timecards.
• Leads and assists on projects assigned by Management.
• Travels to accounts using company vehicle.

Job description

AVI Foodsystems is looking for an energetic and optimistic leader to fill the role of Customer Service Attendant Supervisor. Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.

Duties & Responsibilities

• Assists in the training and development of team members.
• Interviews applicants for Customer Service Attendant positions to maintain necessary staffing levels.
• Reviews inventory and waste levels of accounts and makes recommendations.
• Prepares Inventory Report Card evaluations, reviews these with team members, and takes necessary disciplinary action on a monthly basis
• Completes monthly inventory action plans for team members
• Generates reports for management to ensure profitability at accounts.
• Verifies and signs off on timecards.
• Visits accounts and meets with account representatives.
• Leads and assists on projects assigned by the Operations Manager or Branch Manager
• Lifts, carries or otherwise moves objects weighing up to 40 pounds while training and assisting at accounts.
• Walks, bends, crouches, and climbs stairs.
• Operates and maintains company-owned vehicle in a safe manner; to be used for the purpose of traveling to branches and accounts.
• Performs other duties as specified by management.

Requirements

• Inspects accounts weekly to ensure machines are clean, filling, and operating correctly.
• Recruits trains, and retains team members.
• Develops succession plans.
• Operates accounts within labor guidelines.
• Maintains team member inventory percentages, direct labor costs, waste percentages, inventory levels, and consumption.
• Attends weekly staff meetings.
• Addresses customer inquiries/complaints within 24 hours.
• Following all safety requirements at accounts, which may include personal protection equipment such as hard hats, safety glasses, ear protection, etc.

Benefits

• A family culture and atmosphere
• Competitive compensation
• Health, dental, vision, and life insurance for full-time team members
• 401(k) with generous company match
• Paid vacations and holidays
• Immense training and growth opportunities

We conduct pre-employment drug testing. EOE