Customer Service Attendant Supervisor

AVI Foodsystems; Fayetteville (NC); On-site; USD 42,000 - 60,000; Full time

Job summary

AVI Foodsystems in Fayetteville, NC is seeking an energetic leader for the role of Customer Service Attendant Supervisor, Full-Time. The position involves training staff, managing accounts, and ensuring service quality across accounts.

You will recruit and develop team members, monitor inventories and labor, visit accounts, and report on profitability. A safe work ethic and commitment to customer satisfaction are essential. We conduct pre-employment drug testing. EOE

Qualifications

• Inspects accounts weekly to ensure machines are clean, filling, and operating correctly.
• Recruits, trains and retains team members.
• Develop succession plans.
• Operates accounts within labor guidelines.
• Maintains team member inventory percentages, direct labor costs, waste percentages, inventory levels, and consumption.
• Attend weekly staff meetings.
• Addresses customer inquiries/complaints within 24 hours.
• Following all safety requirements at accounts.

Responsibilities

• Assists in the training and development of team members.
• Interviews applicants for Customer Service Attendant positions to maintain necessary staffing levels.
• Reviews inventory and waste levels of accounts and makes recommendations.
• Prepares Inventory Report Card evaluations, reviews these with team members, and takes necessary disciplinary action monthly
• Completes monthly inventory action plans for team members
• Generate reports for management to ensure profitability at accounts.
• Verifies and signs off on timecards.
• Visits accounts and meets with account representatives.
• Leads and assists on projects assigned by the Operations Manager or Branch Manager
• Lifts, carries or otherwise moves objects weighing up to 40 pounds while training and assisting at accounts.
• Walks, bends, crouches, and climbs stairs.
• Operates and maintains company-owned vehicle in a safe manner; to be used for the purpose of traveling to branches and accounts.
• Performs other duties as specified by management.

Job description

AVI Foodsystems is looking for an energetic and optimistic leader to fill the role of Customer Service Attendant Supervisor, Full-Time. This position is located in Fayetteville, NC. The schedule for this position is Monday-Friday, weekends as needed.

Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.

Duties & Responsibilities:

Assists in the training and development of team members.

Interviews applicants for Customer Service Attendant positions to maintain necessary staffing levels.

Reviews inventory and waste levels of accounts and makes recommendations.

Prepares Inventory Report Card evaluations, reviews these with team members, and takes necessary disciplinary action monthly

Completes monthly inventory action plans for team members

Generate reports for management to ensure profitability at accounts.

Verifies and signs off on timecards.

Visits accounts and meets with account representatives.

Leads and assists on projects assigned by the Operations Manager or Branch Manager

Lifts, carries or otherwise moves objects weighing up to 40 pounds while training and assisting at accounts.

Walks, bends, crouches, and climbs stairs.

Operates and maintains company-owned vehicle in a safe manner; to be used for the purpose of traveling to branches and accounts.

Performs other duties as specified by management.

Requirements:

Inspects accounts weekly to ensure machines are clean, filling, and operating correctly.

Recruits, trains and retains team members.

Develop succession plans.

Operates accounts within labor guidelines.

Maintains team member inventory percentages, direct labor costs, waste percentages, inventory levels, and consumption.

Attend weekly staff meetings.

Addresses customer inquiries/complaints within 24 hours.

Following all safety requirements at accounts, which may include personal protection equipment such as hard
hats, safety glasses, ear protection, etc.

A family culture and atmosphere

Competitive compensation

Health, dental, vision, and life insurance for full-time team members

401(k) with generous company match

Paid vacations and holidays

Immense training and growth opportunities

We conduct pre-employment drug testing. EOE