Customer Service Attendant Supervisor

AVI Foodsystems; Grand Rapids (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Family culture

Competitive compensation

Health, dental, vision, and life保险 for

Full-time benefits illustration

401(k) with generous match

Paid vacations and holidays

Immense training and growth

Job summary

AVI Foodsystems is seeking an energetic leader for the role of Customer Service Attendant Supervisor. This position oversees training, staffing, and performance across customer service accounts with a focus on quality and profitability.

The role requires supervising daily activities, conducting staff development, and ensuring safety protocols while traveling to various accounts to maintain strong service levels.

Qualifications

• Experience training and developing team members.
• Ability to interviews applicants for staffing needs.
• Create inventory reports and action plans.
• Review reports and ensure profitability at accounts.
• Ensure safety compliance in accounts and field work.

Responsibilities

• Assist in training and development of team members.
• Interview applicants for Customer Service Attendant positions.
• Review inventory and waste; make recommendations.
• Prepare and review Inventory Report Card evaluations monthly.
• Generate management reports to ensure profitability at accounts.
• Lead projects assigned by Operations/Branch Manager.
• Visit accounts and meet with account representatives.
• Verify and sign off on timecards.
• Operate company vehicle safely for travel to branches/accounts.
• Perform other duties as assigned by management.

Skills

Team leadership

Staff training

Recruiting

Customer service

Operations reporting

Timecard verification

Safety compliance

Account visiting

Job description

AVI Foodsystems is looking for an energetic and optimistic leader to fill the role of Customer Service Attendant Supervisor.

Founded in 1960, AVI Foodsystems has evolved into one of the most respected and trusted food service companies in the nation. Providing comprehensive food services with a focus on the highest quality and freshest ingredients, impeccable service and total value is the reputation we have earned and live up to everyday.

Duties & Responsibilities

• Assists in the training and development of team members.
• Interviews applicants for Customer Service Attendant positions to maintain necessary staffing levels.
• Reviews inventory and waste levels of accounts and makes recommendations.
• Prepares Inventory Report Card evaluations, reviews these with team members, and takes necessary disciplinary action monthly
• Completes monthly inventory action plans for team members
• Generate reports for management to ensure profitability at accounts.
• Verifies and signs off on timecards.
• Visits accounts and meets with account representatives.
• Leads and assists on projects assigned by the Operations Manager or Branch Manager
• Lifts, carries or otherwise moves objects weighing up to 40 pounds while training and assisting at accounts.
• Walks, bends, crouches, and climbs stairs.
• Operates and maintains company-owned vehicle in a safe manner; to be used for the purpose of traveling to branches and accounts.
• Performs other duties as specified by management.

Requirements

• Inspects accounts weekly to ensure machines are clean, filling, and operating correctly.
• Recruits, trains and retains team members.
• Develop succession plans.
• Operates accounts within labor guidelines.
• Maintains team member inventory percentages, direct labor costs, waste percentages, inventory levels, and consumption.
• Attend weekly staff meetings.
• Addresses customer inquiries/complaints within 24 hours.
• Following all safety requirements at accounts, which may include personal protection equipment such as hard hats, safety glasses, ear protection, etc.

Benefits

• A family culture and atmosphere
• Competitive compensation
• Health, dental, vision, and life insurance for full-time team members
• 401(k) with generous company match
• Paid vacations and holidaysImmense training and growth opportunities

We conduct pre-employment drug testing. EOE