Customer Service Attendant - Part-Time

Wheaton Park District; Wheaton (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated individual to join their Community Center team. This role involves assisting at the front desk, where you'll utilize your clerical and receptionist skills while engaging with the public. Ideal candidates will have a high school diploma and strong computer skills, along with a knack for problem-solving and effective communication. You'll be responsible for processing registrations, managing inquiries, and providing top-notch customer service. If you're looking for a dynamic environment where you can grow and contribute to community engagement, this opportunity is perfect for you.

Qualifications

• Minimum of high school diploma with at least 6 months experience in office duties.
• Strong computer skills and experience dealing with the public required.

Responsibilities

• Assist in the orderly operation of the Community Center front desk.
• Process registrations and handle customer inquiries effectively.

Skills

Computer Skills

Problem Solving

Analytical Skills

Organizational Skills

Interpersonal Skills

Written Communication

Verbal Communication

Multi-tasking

Education

High School Diploma or Equivalent

Tools

Rec-Trac Software

OneNote

Job description

Opportunities with Wheaton Park District

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Opportunities At Wheaton Park District

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Responsible for assisting in the orderly operation of the Community Center front desk, utilizing clerical/receptionist skills while dealing with the public and co-workers.

REQUIRED EDUCATION, QUALIFICATIONS, KNOWLEDGE, SKILLS AND ABILITIES

Minimum of high school diploma or equivalent with at least 6 months experience in general office duties, strong computer skills and experience dealing with the public required. Must possess an aptitude for learning a multi-layered software application. Must have great problem solving, analytical, organizational, interpersonal; and written and verbal communication skills. Must be able to multi-task and work calmly and effectively under pressure.

ESSENTIAL FUNCTIONS

• Perform all Rec-Trac software related duties utilizing activity, pass, POS, and facility modules.
• Process registrations; including answering inquires, customer transfers, handling paperwork and collecting of fees as required.
• Monitor and follow up with all online e-mail questions.
• Demonstrate acquired knowledge of Wheaton Park District facilities, parks, and programs.
• Direct patrons to specific Community Center locations.
• General clerical work that may include typing and word processing.
• Open office and secure office upon closing.
• Accurately file documents and reports.
• Utilize OneNote to stay informed of changes and updates by reading every shift.
• Follow the Wheaton Park District policies, procedures, and guidelines.
• Provide a high quality of customer service in a professional manner to the internal customer that will facilitate team building and exceptional customer service to the external customer
• Proactively support the V.A.L.U.E.S. (integrity, fun, commitment, adaptability and growth, kindness, and service) on a daily basis.
• Maintain good safety awareness and follow all safety guidelines and procedures.

REQUIRED CERTIFICATIONS, LICENSES, ETC.

CPR/AED certified or obtain within one (1) year of employment.

PHYSICAL DEMANDS

Must be able to: frequently sit for long periods of time, with repetitive use of hands/arms such as when using a computer and occasionally move items such as boxes of catalogues, bags of sports equipment, etc. weighing up to 25 lbs.

ENVIRONMENTAL DEMANDS

This position must be able to handle all weather conditions while traveling between facilities and work frequently in an office environment with moderate to loud noise levels.

HOURS

Mondays & Thursdays - 9am to 2pm

SALARY

$15.00-$17.00 per hour

SALARY RANGE

Minimum - Midpoint - Maximum

$15.00 - $18.75 - $22.50

The Wheaton Park District is an equal opportunity employer. EOE/M/F/D/V