Customer Service Associate - West Palm Beach | $60,000-$85,000

The Dorne Region; West Palm Beach (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

The Dorne Region in West Palm Beach is seeking a Customer Service Associate to help clients understand health coverage and life benefit options. You will listen, answer questions, and keep each interaction organized from first contact through follow-up.

Training starts on day one with ongoing coaching as you take on more client responsibility over time. The role is full-time and on-site, offering opportunities to build client relationships and your income potential.

Qualifications

• Experience in customer support or similar role preferred but not required.
• No degree required.
• Strong listening and communication skills.

Responsibilities

• Respond to questions about health coverage and life benefit options.
• Organize and update client contact records.
• Schedule follow-up conversations and next steps.
• Communicate consistently and professionally throughout each client interaction.

Skills

Active Listening

Communication

Record Keeping

Customer Service

Tools

CRM Software

Job description

Some people are genuinely good at making a difficult conversation feel easier. If that is you, this role is worth reading.

As a Customer Service Associate, you will work with individuals who want help understanding health coverage and life benefit options. Your job is to listen, answer questions clearly, and keep each interaction organized from first contact through follow-up. The position is full-time and on-site in West Palm Beach.

Develop your skills as a contractor while building client relationships and increasing your income potential. Training is provided from your first day, and ongoing coaching keeps you improving as you take on more client responsibility over time.

What the work looks like:

• Responding to questions about health coverage and life benefit options
• Organizing and updating client contact records
• Scheduling follow-up conversations and next steps
• Communicating consistently and professionally throughout each client interaction

Who fits this role well:

Candidates from customer support, retail, hospitality, healthcare reception, fitness, or any environment where listening and communicating well were part of the job tend to transition successfully here. A degree is not required, and no prior insurance experience is needed.