Customer Service Associate w.Deli

Reasors Food Stores; Kalkaska Township (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Blarney Castle Oil in Kalkaska Township, MI seeks a regular part-time C-store team member to deliver friendly, accurate service and support store operations.

You will handle cash transactions, assist customers, follow safety procedures, stock shelves, and help at the deli and gas pumps as needed.

The ideal candidate has a high school diploma or GED, strong interpersonal skills, and the ability to work well under pressure on a fast-paced shift.

Qualifications

• High school diploma or GED is required; candidates with retail experience and a good work record will be considered.

Responsibilities

• Provide immediate and undivided attention to every customer.
• Actively participate in sales promotions and programs.
• Complete company training and required updates on schedule.
• Prepare deli foods following specialized training on handling and storage.
• Know promotions weekly/monthly and suggest to customers to increase sales.
• Receive payments and provide change as needed; operate cash register.
• Monitor gas pumps and ensure safe fueling and correct transactions.
• Maintain food and equipment temperature logs accurately and timely.

Skills

Interpersonal skills

Basic math

Teamwork

Cash handling

Reading procedures

Food handling knowledge

Stress resilience

Kitchen equipment operation

Education

High school diploma or GED

Tools

Cash register operation

Job description

• Job Category C-Store
• Employee Type Regular Part Time

Contact information

• Name Sarah
• Phone [phone]
• Email [e-mail]

Description

JOB PURPOSE

THIS position contributes to Blarney Castle’s success by ensuring total customer dedication in efficiently servicing our customers. Works as part of a team to achieve store objectives. Follows all safety and operating procedures and adheres to fresh food handling guidelines and standards. Ensures a welcoming environment that surprises and delights our customers in full compliance with company standards and state and federal laws.

KNOWLEDGE AND EXPERIENCE

• High school diploma or GED is required; candidates without degrees who have relevant retail experience, and a good work record will be given consideration.
• Good interpersonal skills are necessary to connect with our customers and provide information in an accurate and courteous manner.
• Basic math skills are necessary to handle cash transactions, calculate change, volume sales, and tax percentages and balance cash registers.
• Must be able to read and apply company procedure documents.
• Must be able to work in a team environment and follow direction from assistant manager and store manager.
• Use good reasoning and organizational skills to be able to handle multiple tasks accurately and courteously. Must be able to monitor activity both within the store and at gas pumps.
• Must be able to operate microwaves, small ovens and other kitchen equipment.
• Ability to effectively perform responsibilities under stress while demonstrating a calm demeanor during periods of high volume.

MAJOR DUTIES

• Displaying a customer comes first attitude by ensuring every customer is provided with immediate and undivided attention.
• Actively participate in Company sales promotions and programs.
• Complete company-sponsored training and required updates within specified training periods.
• Successfully complete specialized training on food preparation, handling and storage.
• Know promotions every week/month and make suggestions to customers to increase sales.
• Receive financial payments, counts back change as necessary.
• Operates cash register, credit card scanners, lottery ticket machines and other equipment to complete sales transactions.
• Monitors activity at gas pumps, ensuring customers can dispense fuel safely and financial transactions are handled correctly.
• Accurately receive and prepare orders for deli foods.
• Always Follow Serve-Safe and portion control standards and recipes.
• Control deli waste, food spoilage, and inventory out dates.
• Must be able to read alpha and numeric data on cash registers and procedure documents.
• Ensure food/equipment temperature logs are completed in a timely and accurate manner.
• Physical Requirements: Requires ability to lift up to fifty (50) pounds throughout a normal shift, moving and stacking merchandise, cleaning, sweeping, shoveling snow, and being able to stoop, bend, and stand for extended periods of time. Must be able to work inside coolers to maintain Page 2/2 inventory. Must be able to ascend and descend a five-foot step ladder safely.

PRINCIPAL CHALLENGES

Typical Problems: Remembering that Shell does not allow split prepay. Most Complex Problems: Price changing and when to change and whonto notify.

DECISION MAKING AUTHORITY AND RESPONSIBILITY

Typical decisions (total authority) Will be talked about during the interview.

Other decisions (referred for approval)