Customer Service Associate - Training Provided (Charlotte) | $60,000-$85,000

The Dorne Region; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

The Dorne Region in Charlotte, NC is hiring for a full-time, on-site role that guides clients through coverage options and answers questions about available plans. You document every interaction and update records, ensuring clear follow-ups and next steps.

Starting with guided sessions and ongoing coaching, no prior insurance experience is required. You will develop strong listening, attention to detail and the ability to learn quickly, with growth tied to performance.

Qualifications

• No prior insurance experience required.

Responsibilities

• You contact clients to review their coverage options, answer questions about available plans and help them understand next steps.
• You document every interaction, update records and flag anything that needs a senior team member's review.
• Each conversation sharpens your ability to listen carefully and respond with useful information.

Job description

Your morning begins with a queue of client follow-ups, a set of scheduled callbacks and notes from previous conversations that need attention.

What You Handle Each Day

You contact clients to review their coverage options, answer questions about available plans and help them understand next steps. You document every interaction, update records and flag anything that needs a senior team member's review. Each conversation sharpens your ability to listen carefully and respond with useful information.

How You Learn the Work

An independent opportunity with structured training and support as you build your career. You start with guided sessions that walk you through products, systems and client communication. Ongoing coaching helps you handle more complex situations as your confidence grows. No prior insurance experience is expected.

What Moves You Forward

As you build familiarity with client needs and internal processes, you take on greater responsibility. Strong follow-through, attention to detail and a willingness to learn are the abilities that matter most here. Performance determines your growth and your earning potential.

This is a full-time, on-site position in Charlotte, NC.