Customer Service Associate - Temporary

Walgreens; Winter Haven (FL); On-site; USD 28,000 - 36,000; Full time

Job summary

A leading company in the retail sector is seeking a Customer Service Associate to enhance the customer experience. The role involves engaging with customers, processing sales, and maintaining store operations. Ideal candidates will possess strong interpersonal skills and a commitment to service excellence. Flexibility in working hours is required, including evenings and weekends.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Processes sales at the cash register and handles cash.
• Maintains store cleanliness and appearance.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

Fluent in English

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or complementary products.
• Processes sales at the cash register, handles cash and change, and manages voids, returns, rain checks, refunds, and exchanges as needed.
• Keeps counters and shelves clean and well-merchandised, takes inventory, and maintains records. Checks in and prices merchandise as directed by the store management.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Constructs and maintains displays, including promotional and seasonal setups, and completes resets as directed.
• Assists with food product placement and stock rotation, following policies like FIFO.
• Maintains knowledge of store systems and equipment.
• Provides photo services, including passport photos, poster printing, and promotional products.
• Handles web pick-up orders, including monitoring, filling, and delivering orders.
• Maintains store cleanliness and appearance.
• Follows company policies, maintains respectful coworker relationships, and completes assigned tasks.

Training & Personal Development

• Attends training sessions and completes required PPLs.
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.