Customer Service Associate - Temporary

Walgreens; Lakeland (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

This innovative firm is seeking dedicated individuals to enhance customer experiences and ensure efficient operations. As a key player in the retail sector, the role involves engaging with customers, managing transactions, and maintaining store standards. Ideal candidates will possess strong communication skills and a commitment to providing outstanding service. This position offers opportunities for personal development and training, making it perfect for those looking to grow within a dynamic environment. If you're passionate about customer service and thrive in a fast-paced setting, this role could be your next great opportunity.

Qualifications

• Fluency in English is required for effective communication.
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Deliver a distinctive customer experience and assist with product inquiries.
• Handle transactions efficiently and maintain store cleanliness.
• Participate in training sessions for personal development.

Skills

Customer Service

Sales Transactions

Inventory Management

Communication Skills

Education

High School Diploma

Job description

The provided job description is comprehensive and covers various responsibilities and requirements. However, it can benefit from improved formatting for better readability and minor edits for clarity and conciseness. Below is a refined version using appropriate HTML tags:

Customer Experience

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, providing courteous, fair, friendly, and efficient checkout service.
• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive experience.
• Shares customer service best practices with team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service.
• Recommends items for sale and suggests trade-up or companion products.
• Handles transactions, including voids, returns, rain checks, refunds, and exchanges.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
• Checks in and prices merchandise as directed.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Constructs and maintains displays, including promotional and seasonal setups.
• Assists with food product placement and stock rotation, following policies and procedures.
• Maintains knowledge of store systems and equipment.
• Provides photo services, including digital passport photos and promotional products.
• Handles web pick-up orders, including monitoring, filling, and delivering.
• Assists with store cleanliness and appearance.
• Follows company policies, maintains respectful relationships, and completes assigned tasks.

Training & Personal Development

• Attends training sessions and completes required PPLs.

Additional Requirements:

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.