Customer Service Associate - Temporary

Walgreens; Westbrook (ME); On-site; USD 28,000 - 35,000; Full time

Job summary

A leading company in retail is seeking a Customer Experience Associate who will deliver exceptional service and assist customers with their needs. This role involves processing transactions, maintaining store appearance, and engaging with customers to enhance their shopping experience. Flexibility in hours is required, including evenings and weekends. Join a dynamic team dedicated to providing a delightful customer experience.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Processes transactions on the cash register, including handling cash, refunds, exchanges.
• Maintains store cleanliness and appearance.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Job description

Customer Experience

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Processes transactions on the cash register, including handling cash, refunds, exchanges, and voids.
• Keeps counters and shelves clean and well merchandised; takes inventory and maintains records.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains displays, including promotional and seasonal setups, and completes resets as directed.
• Assists with food product placement, stock rotation, and restocking following store policies.
• Has working knowledge of store systems and equipment.
• Provides photo services, including digital passport photos, poster prints, and promotional products.
• Handles web order pickups, monitors orders, and delivers them to customers.
• Maintains store cleanliness and appearance.
• Follows all company policies and maintains respectful coworker relationships.
• Completes assigned tasks and special projects as needed.

Training & Personal Development

• Attends training sessions and completes required PPLs as directed.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.