Customer Service Associate - Temporary

Walgreens; Lewiston (ME); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in retail is seeking a Customer Experience Associate who will provide exceptional service to customers. The role involves engaging with customers, handling transactions, and maintaining store standards. Ideal candidates will have strong interpersonal skills and be flexible with working hours.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Handles transactions accurately, including voids, returns, and exchanges.
• Maintains store cleanliness and appearance.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

Fluent in English

Job description

Customer Experience

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products.
• Handles transactions accurately, including voids, returns, rain checks, refunds, and exchanges.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.
• Implements asset protection procedures to minimize profit loss.
• Ensures compliance with laws regarding regulated products (e.g., alcohol, tobacco).
• Creates and maintains displays, completes resets, and assists with product placement following store policies.
• Assists with food product separation and stock rotation, following safety and quality standards.
• Maintains knowledge of store systems and equipment.
• Provides photo area services, including passport photos and promotional products.
• Manages web order pickups, including monitoring, filling, and delivering orders.
• Maintains store cleanliness and appearance.
• Follows all company policies and maintains respectful coworker relationships.
• Completes assigned tasks and special projects as needed.

Training & Personal Development

• Attends training sessions and completes required PPLs as directed.

• Must be fluent in reading, writing, and speaking English (excluding Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.